I blatantly ignored a customer for the longest time just now!!!

[NikPreviousAcct]

I was talking with a friend, looked over at my phone, and a customer had called and connected, and I hadn't noticed. I looked at the timer, and it said 1:02 :Q :Q :Q

A customer had connected automatically and I didn't notice and was talking the whole time. :Q

Good thing I had my mike muted, or else I would have been in SERIOUS trouble!

me: "...thank you for calling AT&T Broadband, my name is Nik, may I have a ticket number to bring up your account please?"
customer: "Yes... xxxxxxx."
me: Hmm... she didn't even notice that she wasn't hearing hold music anymore or that annoying "your call is important to us... blah blah blah" anymore... "Thank you. With whom am I speaking?"

blah blah blah... rest of call.

Totally oblivious, she's working with me like normal.

*phew*

/me wipes moisture from forehead

 

[MomAndSkoorbaby]

:Q

 

[notfred]

When people are used to waiting on hold for 10-30 minutes, an extra minute and 2 seconds doesn't really make much difference.

 

[Hammer]

true dat

 

[Shelly21]

Wow, didn't realize you worked at a call center.... no wonder you're stressful sometimes.... I totally understand now.

I"m glad I don't have to deal with customers...

 

[Kev]

I was blatantly ignored for the longest time when I went to buy lunch today.

I had to repeat my order 4 times because every time I got halfway through telling the asshole what I wanted, he would turn away and start BSing with his coworkers. The 4th time I managed to get the whole order out.

Then they go and screw it up anyway.

I mean, how hard is it to make a roast beef sandwich on white bread with light mayo? Is that an overly complex set of requirements? Am I asking for too much? I ended up with roast beef on rye bread with no mayo. No big deal, but how stupid/inconsiderate/incompetant can you be?

 

[Viper GTS]

Hope to hell Mr NICE didn't get it.



Viper GTS

 

[notfred]

Originally posted by: maladroit
I was blatantly ignored for the longest time when I went to buy lunch today.

I had to repeat my order 4 times because every time I got halfway through telling the asshole what I wanted, he would turn away and start BSing with his coworkers. The 4th time I managed to get the whole order out.

Then they go and screw it up anyway.

I mean, how hard is it to make a roast beef sandwich on white bread with light mayo? Is that an overly complex set of requirements? Am I asking for too much? I ended up with roast beef on rye bread with no mayo. No big deal, but how stupid/inconsiderate/incompetant can you be?

"light mayo" is apparently the most difficult request in the world. IT typically seems to be interpreted as "as much as regular" or "none at all"

 

[gplanet]

Is that a minute or an hour?

 

[NikPreviousAcct]

Originally posted by: notfred
When people are used to waiting on hold for 10-30 minutes, an extra minute and 2 seconds doesn't really make much difference.

But when you suddenly don't hear anything... no hold music, no annoying annoucements, etc., most customers will hang up and dial again saying that they got disconnected or something. This lady must have been dazed or something. And, right now, she's perfectly fine. :Q

nik

 

[NikPreviousAcct]

Originally posted by: Viper GTS
Hope to hell Mr NICE didn't get it.



Viper GTS

Well, I have an ace up my sleeve by buying candy for the quality analyst. She ROCKS.

nik
P.S. That's one minute two seconds.

 

[Beau]

Originally posted by: ffmcobalt
I was talking with a friend, looked over at my phone, and a customer had called and connected, and I hadn't noticed. I looked at the timer, and it said 1:02 :Q :Q :Q

A customer had connected automatically and I didn't notice and was talking the whole time. :Q

Good thing I had my mike muted, or else I would have been in SERIOUS trouble!

me: "...thank you for calling AT&T Broadband, my name is Nik, may I have a ticket number to bring up your account please?"
customer: "Yes... xxxxxxx."
me: Hmm... she didn't even notice that she wasn't hearing hold music anymore or that annoying "your call is important to us... blah blah blah" anymore... "Thank you. With whom am I speaking?"

blah blah blah... rest of call.

Totally oblivious, she's working with me like normal.

*phew*

/me wipes moisture from forehead

ASSHAT!

 

[ElFenix]

your phone auto answers? that sucks.

 

[NikPreviousAcct]

Originally posted by: ElFenix
your phone auto answers? that sucks.

Yeah... too many techs abusing the privilage of rolling calls. Now nobody can do it. Oh well. I didn't hear the beep. I didn't hear anything at all...

nik

 

[Beau]

Originally posted by: ffmcobalt

Originally posted by: ElFenix
your phone auto answers? that sucks.

Yeah... too many techs abusing the privilage of rolling calls. Now nobody can do it. Oh well. I didn't hear the beep. I didn't hear anything at all...

nik

hehe... I admin a phone system that does that. Man did we get complaints from the call center operators when we installed it.

 

[Pacfanweb]

Originally posted by: notfred
When people are used to waiting on hold for 10-30 minutes, an extra minute and 2 seconds doesn't really make much difference.

Problem is, for most people, time accelerates when they're on hold. People routinely claim they've been on hold for 10 minutes or more when in fact their whole call was less than 3 minutes.
I've had people complain to me about me leaving them on hold, claiming they've been on the phone for 15 minutes, and my timer says the whole call, including the hold time, took like 2 minutes and 12 seconds. I guarantee that if Nik had asked that lady how long she'd been holding, she'd claim 10 minutes.
Customers suck when you're in any kind of service business.

 

[NikPreviousAcct]

Originally posted by: Pacfanweb

Originally posted by: notfred
When people are used to waiting on hold for 10-30 minutes, an extra minute and 2 seconds doesn't really make much difference.

Problem is, for most people, time accelerates when they're on hold. People routinely claim they've been on hold for 10 minutes or more when in fact their whole call was less than 3 minutes.
I've had people complain to me about me leaving them on hold, claiming they've been on the phone for 15 minutes, and my timer says the whole call, including the hold time, took like 2 minutes and 12 seconds. I guarantee that if Nik had asked that lady how long she'd been holding, she'd claim 10 minutes.
Customers suck when you're in any kind of service business.

And that's 100% of the reason that I'm so stressed and hostile so often.

nik

 

[RaySun2Be]

Originally posted by: Pacfanweb

Originally posted by: notfred
When people are used to waiting on hold for 10-30 minutes, an extra minute and 2 seconds doesn't really make much difference.

Problem is, for most people, time accelerates when they're on hold. People routinely claim they've been on hold for 10 minutes or more when in fact their whole call was less than 3 minutes.
I've had people complain to me about me leaving them on hold, claiming they've been on the phone for 15 minutes, and my timer says the whole call, including the hold time, took like 2 minutes and 12 seconds. I guarantee that if Nik had asked that lady how long she'd been holding, she'd claim 10 minutes.
Customers suck when you're in any kind of service business.

Sorry, but this "customer" times his calls using a watch or clock. No guesswork here.

 

[DanTMWTMP]

look what u did to him!!!

 

[NikPreviousAcct]

Originally posted by: DanTMWTMP
look what u did to him!!!

Look what u reposted!!!

nik

 

[MrPhelps]

 

[Spooner]

if i waited 1:02 and had a tech support resolve my problem, i'd buy stock in that company

i've had SO many crappy tech support or any support problems that i'm not surprised anymore


which is sad

 

[BatmanNate]

When I get on the line with the Xerox call center (which consequently is ALL THE FREAKING TIME; we have some quality laser equipment, let me tell you...) they bust out the Indiana Jones music. It gets me all riled up for some reason.

 

[Jfur]

Originally posted by: notfred

Originally posted by: maladroit
I was blatantly ignored for the longest time when I went to buy lunch today.

I had to repeat my order 4 times because every time I got halfway through telling the asshole what I wanted, he would turn away and start BSing with his coworkers. The 4th time I managed to get the whole order out.

Then they go and screw it up anyway.

I mean, how hard is it to make a roast beef sandwich on white bread with light mayo? Is that an overly complex set of requirements? Am I asking for too much? I ended up with roast beef on rye bread with no mayo. No big deal, but how stupid/inconsiderate/incompetant can you be?

"light mayo" is apparently the most difficult request in the world. IT typically seems to be interpreted as "as much as regular" or "none at all"

I have a friend who is so uber-competitive about weight that she deliberately slathers on extra mayo to the sandwich of any woman who asks for none or light, or who looks sreasonably fit :disgust:

 

[NikPreviousAcct]

Originally posted by: BatmanNate
When I get on the line with the Xerox call center (which consequently is ALL THE FREAKING TIME; we have some quality laser equipment, let me tell you...) they bust out the Indiana Jones music. It gets me all riled up for some reason.

HAHAHAHAHAHAHAHAHAHAHAHAHAHAHA!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!