I am on with Linksys tech support right now...

[DaiShan]

I am semi on hold, but I can hear other techs talking to customers on the other end, One conversation that is going on for several minutes has gone like this: (I only know what the tech is saying)
Tech: Sir please don't cut me off while I am giving you instructions and then ask me to repeat myself
Tech: Yes sir actually I do this every day, and I know how to solve your problem, I just need you to let me talk
Tech: Ok, I am going to let you vent right now, get everything off your chest, then I am going to talk you through this problem, but you cannot interrupt me.
Tech: I don't doubt that you are a computer technictian sir, but you are on the line with tech support for a reason, please allow me to do my job and help you.
Tech: Ok, ping the router at 192.168.1.1
Tech: No sir, all you have to do is open up the DOS Prompt and type ping and then that IP address
TechOS sir, it is under programs under the start button
Tech: No sir, not control panel, under programs
Tech Ok sir, please type Ping 192.168.1.1
Tech: please just do what I tell you sir
Techk sir you are not really connected to the router
Tech: No sir you are not, or else you would be able to ping
Tech: Are you sure the cables are connected correctly?
Tech: No sir I don't doubt that you are capable of doing this, but I just want you to make sure
It goes on and on like that for like 10 minutes then I hear him say you have it, thanks for calling linksys tech support. He hangs up and I hear him say "This idiot was a repeat caller, I try to help him, but I can't because he won't shut the F up"

LOL I feel for you tech support guys!

 

[minendo]

How come you call Linksys Tech Support and don't ask if I can help?

 

[Kadarin]

Gotta love end-user tech support! Consultants were always the worst; arrogant bastards with little technical knowledge, in large part.

 

[element]

LOL he doesn't even know what DOS is or how to find the DOS icon in windows and he has the gall to argue that he is a computer tech and is POed at the guy for asking him if the cables are connected? Also what tech doesn't know ping? I feel bad for tech support peeps too.

 

[DaiShan]

Originally posted by: minendo
How come you call Linksys Tech Support and don't ask if I can help?

I just needed an RMA, this was the second time I called about it, the router is dead, so unless you are the router god, and can resurrect it, I think I need that RMA Of course when I get the RMA and I can't get connectivity between all of my computers at the same time, don't worry you will be hearing about it

 

[Bluefront]

LOL...I never found anyone from linksys who could speak english. Consider yourself lucky to understand the conversation at all.

 

[Kadarin]

Originally posted by: Bluefront
LOL...I never found anyone from linksys who could speak english. Consider yourself lucky to understand the conversation at all.

LOL! That guy was probably 2nd tier...

DaiShan: What was wrong with your router?

 

[kgraeme]

The weird thing about that conversation is it describes a problem I was having with my own router. I could access the internet from my computer just fine and dandy, but if I tried to connect to the router, even ping it, it wouldn't respond and most of the time the network would go down. So long as I didn't try to ping the router IP from that particular computer everything was fine. Tech support insisted I couldn't be using accessing the Internet if I couldn't pint the router, despite my doing so.

Turns out I needed to scale back from 100BaseT full duplex down to 10 full duplex. My network adapter was causing collisions on the network. I can't tell you how many times I talked to Linksys trying to sort out the problem (no yelling on my part mind you). I finally got help on sppedguide.net.

 

[yakko]

That guy called me once. I hung up on him though. Everytime I would try to speak and solve his issue he would start yelling and me. He even threatend to call back and speak to someone else. I told him they would not be able to help him either if he did not let them speak.

 

[bmacd]

too funny.

-=bmacd=-

 

[spanky]

hahahah... sux that he got the same caller more than once

 

[nihil]

A computer technician that doesn't know about DOS prompts. Riiiiiiight. I hate arogant callers like that. :|

 

[NikPreviousAcct]

Hmm... I've pulled the whole "I'm the tech. You called me, so let me help you or I'll let you troubleshoot on your own off the phone" line too many times

nik