HPE-510t does not boot with AMD FirePro W5000 (Windows 8.1)

[mikehoopes]

I just purchased an AMD FirePro W5000 (TDP = 75 W) to replace my nVidia Quadro 600 (TDP = 40 W) in my 2011 HPE-510t (i7-2600, 12 GB RAM). Dell U2913WM monitor.

My machine will not start with the new card inserted. I upgraded the stock 300 W power supply to a 450 W Antec VP450F, but that didn't change the startup situation. I tried DisplayPort and Dual-Link DVI-D.

Anyone been able to get the AMD FirePro working in an HP desktop of this generation?

Thanks,

Mike

 

[Kenmitch]

Welcome to the forum

Have you updated your mb's bios to latest? No sure it'll help but it' worth a try at least.

 

[mikehoopes]

Welcome to the forum

Have you updated your mb's bios to latest? No sure it'll help but it' worth a try at least.

Thanks, Ken! Long-time reader, first-time poster.

I have the latest BIOS; it goes back a ways:

Windows 7 x64: 2011-12-21 , Version 7.15 Rev. A, 3.02M
Windows 8 x64: none

I've heard of Secure Boot issues with this card, but since HP didn't post a UEFI BIOS update for my machine, I suspect that issue doesn't apply.

Regards,

Mike

 

[Warsam71]

Hello Mike (welcome to the forum)

When you say your machine will not start, does it show the BIOS and then it hangs (stops), or does it hang when Windows is loading?

About your power supply (PSU); a 450w is recommended, but based on other components in your machine it may not be powerful enough. Do you have access to another PSU, say a 550w or higher, to test the system?

Another thing you can do is to try the card in a different machine and see if the problem persists.

Please let me know how the above tips work out for you...

 

[PG]

I, and many others, had the same type of problem with a 7870 Myst card. It would only work in motherboards with a UEFI bios.
A power supply change will not fix your problem. You need a newer motherboard, newer bios for that board, or a different bios/firmware for the video card.
I contacted Powercolor and they provided me with something I flashed to the Myst card which fixed the issue. Now it's recognized on boards with an older non-UEFI bios.
To be honest I don't see that happening here. You can ask, but I doubt there is any fix they will send you, and flashing an expensive card like that is a big risk.
Overall, either you will need to upgrade your system or return the card.

 

[Warsam71]

Thanks, Ken! Long-time reader, first-time poster.

I have the latest BIOS; it goes back a ways:

Windows 7 x64: 2011-12-21 , Version 7.15 Rev. A, 3.02M
Windows 8 x64: none

I've heard of Secure Boot issues with this card, but since HP didn't post a UEFI BIOS update for my machine, I suspect that issue doesn't apply.

Regards,

Mike

Hello Mike,

Could you please submit a service request at: [FONT=&quot]http://emailcustomercare.amd.com[/FONT]
Our support team needs your contact information and your system specs, in order to help you. They'll be keeping an eye open for it

[FONT=&quot]http://emailcustomercare.amd.com

[/FONT]

 

[mikehoopes]

I, and many others, had the same type of problem with a 7870 Myst card. It would only work in motherboards with a UEFI bios.
A power supply change will not fix your problem. You need a newer motherboard, newer bios for that board, or a different bios/firmware for the video card.
I contacted Powercolor and they provided me with something I flashed to the Myst card which fixed the issue. Now it's recognized on boards with an older non-UEFI bios.
To be honest I don't see that happening here. You can ask, but I doubt there is any fix they will send you, and flashing an expensive card like that is a big risk.
Overall, either you will need to upgrade your system or return the card.

However, ever since I installed Windows 8, I can't get into my BIOS to check. I tried F1, F8, F10, Advanced Options...which doesn't provide me with any UEFI BIOS anything.

How does one access their BIOS on a HPE-510t with Windows 8 installed? I used to be able to get to BIOS.

I downloaded HWiNFO64 v.4040-2240, and it says that I have UEFI specification support.
There's a new version (v.4040-2243), which say it fixes some BIOS issues, which I might suspect would include BIOS feature detection, but when I install it, it still reports v.4040-2240.

 

[Z15CAM]

I'm thinking you have a dirty Pci-e slot try cleaning it and the fingers on your card; other then that, may be your PSU will not power up the card.

Actually you don't even need a Graphic Card to Boot as all you need is a MB, PSU, CPU, and Ram with NO Display.

 

[mikehoopes]

I finally was able to boot into BIOS with my old card, but only with the DVI-D cable. There were no UEFI features available.

The card works in my computer at work (ASUS P8P67) with a DVI-D cable.

HP has no BIOS update past AMI 7.15 (10/13/2011). The computer was purchased new in 2011 with Windows 7. I upgraded to Windows 8 last year, though, with no help from HP.

It has an H67 chipset, and reports PCIe x16 2.0 mode. The hardware appears to be capable.

I've heard that HP tends to support their hardware for a shorter amount of time than, say, Lenovo. I had the same issue occur with my HP dv2000t laptop, with no Windows 7 BIOS or driver support (purchased in April 2007).

Goodbye, HP.

 

[mikehoopes]

...welcome, Gigabyte.

I installed a new motherboard this morning (Gigabyte H77M-D3H), and everything's working well now. The installation was fairly easy (about 90 minutes); here are the only non-plug-and-play portions of the process:

1. Verified front panel power switch/indicator header with multimeter (continuity and diode test). HP/Pegatron did not provide a pinout for the header.

2. Peeled heat sink solder-side bracket off of old mother board. The solder-side insulator is half as thick now, as it de-laminated and left half of its thickness on the old board. I didn't sweat it; the voltages are way too low to pose a dielectric withstand problem.

3. Activated Intel RSD, RAID mode, and the Ethernet adapter in the BIOS (all toggles).

4. Note: the DVI-D cable didn't achieve native resolution on my 21:9 Dell U2913WM monitor. It interpolated it in 4:3 aspect ratio. When I switched to DisplayPort/Mini DisplayPort, it was correct.

It was, to date, the most painless motherboard install I've had to do, though it should be noted that I've bought pre-configured systems from Dell, Lenovo and HP for the last 10 years.

Bottom line: here are the comparative PassMark numbers.

Old HPE-510t (with Quadro 600 and SSD upgrade):

Rating: 2785.0
G2D: 744.0
G3D: 705.0
Disk: 3718.0

Upgraded with Gigabyte H77M-D3H and AMD FirePro W5000:

Rating: 3883.0
G2D: 703.5
G3D: 3004.0
Disk: 3873.6

2D performance is slightly decreased (I noticed it in Altium Designer...Quadro drivers more optimal?), but not significantly. 3D is much better.

Thanks, everyone, for all of your timely advice.

Mike