HP tech support.....bleh - "disabling native SATA support in BIOS" for windows setup - re-enable later?

[theNEOone]

i'm having a hard time installing an HD in my new notebook. during setup initiation i press F6 and install the Intel SATA drivers successfully.

however, during the windows installation (after the HD is formatted) i get a message indicating "Please insert Intel Matrix Storage Manager in the floppy drive and press enter". i tried pressing enter with the disk containing the drivers i previously installed, but i get nowhere.

the HP tech suggested that i go into the BIOS and "select "SATA Native Support" and choose Disable". he said to re-enable it after windows is installed.

is his suggestion valid? will i lose any performance? will this negatively affect my computer config?

thanks.


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[WackyDan]

It's valid....

It's valid for every manufacturer too. Sometimes it's call "compatibility mode", and most people run into this issue when using ghost to image in a corp environment, and when doing native installs like you.

Won't hurt anything, and will perform properly when you set it back.

Shouldn't have this problem ona vista install or with thenext generation of imaging tools.

 

[xtknight]

How is it able to work once you set it back? XP still doesn't have the native SATA drivers unless you installed them, right? I also have an hp notebook and experienced the same thing (compatibility mode would work which wasn't a surprise). I'll have to try setting it back next time I get a chance. It really irritates me that nary Intel or HP provide an F6 floppy for the SATA drivers. It should come with a plain XP disc, another disc with all the drivers you need, and an F6 floppy. Blah...I could not even find instructions on creating such a floppy. And forget telling the XP setup to use something modern like a CD or USB key. My notebook doesn't even have a floppy. What am I supposed to do?? Ubuntu automatically detected the native SATA drivers, and Vista probably will too.

Edit: I tried it, and XP will not boot correctly after setting it to native. No damage was done to the XP installation (setting to compatibility permits proper boot). Error: STOP 0x0000007B. By using compatibility you only lose AHCI and NCQ AFAIK (not much useful unless for hotplugging/servers). I'd like to know how to use native like the original XP install that was on there though.

 

[theNEOone]

xtknight - you are correct. i was able to install by disabling native support, but when i re-enabled it after the installation, windows would NOT boot. i had to disbale it again to boot back into windows.


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[xtknight]

Very odd. http://xtknight.atothosting.com/images/hp-ich7nsata.png

Clearly I have the SATA driver on there and no unrecognized devices. It still won't work in native SATA mode. I will have to try some more stuff from here (f6 floppy apparently is there). I swore I already installed it.

 

[xtknight]

Alright. I got it working in native SATA finally. I had to install this 'SATA AHCI' f6 floppy/driver off HP's site. It bugged me about restarting, twice, but after that it should be fine.

This is what the device manager needs to look like (it may only be like this after reboot): http://xtknight.atothosting.com/images/hp-ich7working.png

You likely need the 82801GBM SATA AHCI driver (ven ID: 8086 (Intel), dev ID: 27C5 (i945/ICH7-M 82801GBM)). I used the drivers from the f6 floppy ("Intel SATA AHCI Controller Driver" on hp.com), extracted that floppy image and made a zip out of it containing the drivers.

http://xtknight.atothosting.com/misc/hp-ich7m-ahci.zip

On my previous screenshot you saw "Intel(R) 82801GBM (ICH7-M Family) Serial ATA Storage Controller - 27C4". Well apparently it's 27C5 not 27C4 even though the dumb thing installed itself (Intel's latest matrix SATA package). The drivers from intel.com don't work, you have to use the ones from hp.com labeled "Intel SATA AHCI Controller Driver" and the ones for my dv2000 were versioned "5.5.0.1035 A". Since there was no way to uninstall the intel ones I just overwrote them with the hp ones.

I right-clicked the "ich7m family...27c4" item and did update driver. Then I told Windows I'd specify my own driver location and pointed it to the extracted zip like this. I then chose the "SATA AHCI Controller" listed for my chipset. It complained about not being compatible but just ignore that...it is compatible just fine. If you don't know what south bridge you have download PC Wizard and look here.

Hopefully you can just use my zip but if mine don't include the driver for your south bridge then I'll gladly extract that floppy image if you link me to your hp.com drivers. I'm guessing yours doesn't have a floppy, just like mine. Good luck, you may need it.

The zip contains drivers for these device IDs:

 

[theNEOone]

wow, great post. i will give that a shot.

i am a bit confused though, but i think i'll figure it out along the way. the main problem i was having was that i was using the intel drivers version 6.1 (august 1, 2006). i supposed i should have grabbed the HP drivers instead.

btw, i also have a dv2000. i think the drivers should work just fine. i'm about to give it a shot.


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[theNEOone]

xtknight - it didn't work for me. i got a million blue screens and it screwed me up bad. i couldn't even get back into windows after disabling native support in the bios. i had to do a repair installation of windows. boo.

one thing that i find interesting is that we have different motherboards and that my FSB speeds are higher than yours. i've got a dv2000t w/ the core 2 duo 2.0 - which do you have? do you think that, even with the same chipeset, that the mobo manufacturer might have something to do w/ me being unable to get native sata to work properly? the computer came to me w/ native SATA enabled, and it worked just fine. it was only after my format and attempt at a clean installation that things went crazy. i must be missing something.

http://pics.bbzzdd.com/users/theNEOone/pcwizard.JPG
http://pics.bbzzdd.com/users/theNEOone/devicemanager.JPG


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[theNEOone]

update....IT'S WORKING...WOOHOOOOOOOO....thanks xtknight....you're the man!


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