VirtualLarry
No Lifer
Well, perhaps this is news only to me - I had to contact HP support tonight, regarding my brand-spanking-new laptop's problem, with using the touchpad, and freezing up in DOS apps.
About 50% of the time I can't even use a Ghost 2003 boot disk sucessfully, while using the touchpad. Using an external USB mouse does not show the issue. It's also not heat/power related.
I suspect a bad solder joint or EMI interference with the PS/2 port hardware... makes me want to open 'er up, but might not be so wise with a brand-new laptop.
To top it off, they are sending a box via FedEx for "service" (no RMA, unless serviced three times by HP - even though it appears to be a hardware defect, on a brand-new unit), and it's going to cost ME $20 for the box... damn expensive box, IMHO, esp. since it should be under warranty.
The original suggestion was to simply return it to the retailer.. which I would have, had this not been a closeout sale item, likely not to be re-stocked.
Is this par for the course, these days, dealing with support for companies? Educate me... anyone have similar gripes?
About 50% of the time I can't even use a Ghost 2003 boot disk sucessfully, while using the touchpad. Using an external USB mouse does not show the issue. It's also not heat/power related.
I suspect a bad solder joint or EMI interference with the PS/2 port hardware... makes me want to open 'er up, but might not be so wise with a brand-new laptop.
To top it off, they are sending a box via FedEx for "service" (no RMA, unless serviced three times by HP - even though it appears to be a hardware defect, on a brand-new unit), and it's going to cost ME $20 for the box... damn expensive box, IMHO, esp. since it should be under warranty.
The original suggestion was to simply return it to the retailer.. which I would have, had this not been a closeout sale item, likely not to be re-stocked.
Is this par for the course, these days, dealing with support for companies? Educate me... anyone have similar gripes?
