HP Service Manager Ticketing System

[Kushina]

Is is just me or is this the shittiest ticketing system you've ever used. I hate this POS. 10 clicks to do anything and a 10 second load time for every fucking CLICK. FSDJIOPFNLSFAUHK:FGFASJIL:FASJIO:FASJIO:FASJIO:FASJIO:FJASFJAJFw

 

[dphantom]

wrong forum?

 

[Insomniator]

Its shitty, but we switched from that to Cherwell and... just be happy you still have service manager.

 

[inachu]

It was originally built for DOS.
The techs who coined the verbage for the system must not have been Americans.

It is the same with technet. They guy from way back who wrote about DLL HELL also made a comment about these people who write up technical articles about how to use a command at the command prompt and you will get many paragraphs of junk english when after reading all that the guy summed up what the article said in less than 40 words!

Well the same applies to the HP ticketing system. It has a larger learning curve and is less forgiving. Which is good and bad because as they say.... garbage in=garbage out.

But in this case when a ticket is created it now is marked as SD and once assigned it gets transposed as a IM.....

BlueOcean has a helpdesk ticket system that might be better for you.

Many in house companies use Lotus Notes to custom make their own helpdesk system.

While others have just done away with it.

One tech news article noted that a few companies in USA are so fed up with helpdesk and the money they pay them that they now when hire people they must bring their own pc system and they are their own tech support.
You break it.... you fix it from your own wallet.

 

[BoomerD]

Wait...HappyPuppy has a "Service Manager Ticketing System?" :awe:


()

 

[vi edit]

It's still better than the flaming turd that is Microsoft's Service Manager. Holy hell was that thing miserable to use.

I actually really liked VMWare's Service Manager for the short time we used it. It was one of the few that you could actually copy & paste screenshots right into.

 

[ViviTheMage]

HP?

nuke it ...

 

[Kushina]

It's still better than the flaming turd that is Microsoft's Service Manager. Holy hell was that thing miserable to use.

I actually really liked VMWare's Service Manager for the short time we used it. It was one of the few that you could actually copy & paste screenshots right into.

SCSM although slow I think was better organized and easier to understand. HP's seems like a giant wall of slow text.

 

[vi edit]

Good luck using the Microsoft one in an environment that may have multiple people hitting the ticket at once. You'll lose piles of data.

Of course HP had it's own issues. In their Change Management module there was a bug if you tried adding, documenting, and closing individual work items within a change without saving the overall change...you'd lose everything you just did. I once lost about 2 hours worth of work doing a very elaborate change control because of that.