HP Printer "Drivers"

[volrath]

I am sitting here at a customer's house "installing" their hp printer. It took me all of 5 minutes to take it out of the box, connect it, set the date and time, etc. I started their cd install about an hour and a half ago, but it failed, froze, uninstalled itself, and now I started it again. It has been going for 15 minutes and is 5% complete. I recall installing old drivers just by navigating to the directory with the drivers, and selecting the driver. That takes about 1 minute? Why the hell does HP have their "express install" which is 250mb and takes an hour to install? What gives?

 

[volrath]

Error: Cannot use copy API
[Followed by]
Overall Progress - ... (Step -1/4)
[Recover from failed install mode active]
File C:\TEMP\msinfo.nfo does not exist.

Details of error:
Error Situation Code: 21058982

The following lines were retrieved from the installation error logs.

Now Launching=X:\hpzprl01.exe -m preloadproductdrivers -ll
enu,esn,fra,ptb,enu,ell,plk,rus,trk,chs,cht,csy,dan,deu,esn,fin,fra,hun,ita,jpn,kor,nld,nob,ptb,sve -l XXX -f X:\DIVins??.DAT
Failed to open destination file C:\Program Files\HP\Digital Imaging\{342C7C88-D335-4bc2-8CF1-281857629CE2}X:\hpzstw12.exe
Error=LZERROR_BADINHANDLE
Failed to copy file X:\hpzstw12.ex_ to C:\Program Files\HP\Digital Imaging\{342C7C88-D335-4bc2-8CF1-281857629CE2}X:\hpzstw12.exe. error=0x0 : The operation completed successfully.
CopyFiles() failed with The Copy API cannot be used.
Exit code=266

 

[Robor]

I feel for ya. I'm becoming less and less impressed with HP and their printers/drivers lately. It seems like they want to have an update utility, monitoring utility, configuration utility, photo suite, etc, etc all installed and running on startup. I've got a client that has an inkjet that prints pink and purple text instead of black. I uninstalled everything that's HP on the system and loaded the latest driver only file from HP's website yet the issue persists. I've spent 30 minutes on it and at that point told her it's a waste of money to troubleshoot a $80 inkjet printer. I recommended a cheap laser since she doesn't need color considering they have a networked color laser in the office.

 

[clarkkent333]

head over to hp webstie and download the stripped driver set. It comes with none of the software and only has the drivers. I use my own OCR software, which is all you really need, and have had no problems on either my 4210 or 5510.