hp has my laptop hostage

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K

kermalou

Diamond Member
Jun 22, 2001
6,237
0
0
last week my laptops hard drive crashes for the second time in two months. so i think, this laptop might have other problems.

send it to hp, get a call today and the fvcking rep tells me that there is liquid spillage to the motherboard. i start laughing and tell him that my hard drive crashed nothing else, he tells me to hold. 10 minutes later the prick "manager" tells me that there is coffee on the motherboard.

i am fuming, about ready to choke the fvck over the phone. i dont even drink coffee let alone let liquids get near this laptop.

the guy says it's $650 for a new motherboard. i laugh at him and say just send me the fvcking computer back with a new hard drive. he says that the spillage voids the warranty and he can't give me a new hard drive. so i just tell the rep to give me my computer back.

he counters with there is now a $150 evaluation fee since they didn't fix it and it aint a warranty repair.

fvck hp/compaq, i is sticking with dell and sony from now on.


cliffs:

hp wants to rip my balls off

here is a letter i am drafting, what do you guys think

To Whom It May Concern:
I purchased a laptop from your company in October of 2004 with the intention of it being my only computer. My other experiences with your company were nothing short of spectacular.
Within the first two weeks after using the laptop the hard drive crashed. All of my applications were lost as well as my client data and personal files. I had to restore a backup from before I received the laptop, luckily I had that backup.

Last week the hard drive crashes again. The tech support guy that I talked to said he will send out another hard drive as soon as possible. He also had the idea to send it in lest it be something other than the hard drive. I waited for the packaging to arrive and sent in my laptop to the repair facility.

On January 19, 2005 I received a call from the service facility saying that there was damage done to the computer that is not covered under the warranty. He informed me that there was coffee spillage on the motherboard. I do not ever drink coffee, nor let any liquids near this laptop. I cannot remember the last time I had ever had coffee in my life. I informed the representative this and he said that the facility says that there was damage by coffee. I then informed him that I had a faulty hard drive not a messed up motherboard.

Your company has my laptop hostage. He informed me that the repair would cost $650. I told him that I just want my laptop back with the replaced hard drive. He said that since there was damage to the motherboard that voids the warranty, he cannot give me a new hard drive. I then asked him to just send my laptop back, that is when he informed me that he would be happy to send me my laptop back as soon as I pay a $150 evaluation fee. This is ridiculous.

My laptop had a faulty hard drive, it had one before and it had one again. The laptop worked magnificently, except for when the hard drive crashed. This mystical damage to the motherboard did not exist when I had the computer. I would like my laptop back fixed or a full refund as soon as possible.
Click to expand...
 
SarcasticDwarf

SarcasticDwarf

Diamond Member
Jun 8, 2001
9,574
2
76
Originally posted by: kermalou
last week my laptops hard drive crashes for the second time in two months. so i think, this laptop might have other problems.

send it to hp, get a call today and the fvcking rep tells me that there is liquid spillage to the motherboard. i start laughing and tell him that my hard drive crashed nothing else, he tells me to hold. 10 minutes later the prick "manager" tells me that there is coffee on the motherboard.

i am fuming, about ready to choke the fvck over the phone. i dont even drink coffee let alone let liquids get near this laptop.

the guy says it's $650 for a new motherboard. i laugh at him and say just send me the fvcking computer back with a new hard drive. he says that the spillage voids the warranty and he can't give me a new hard drive. so i just tell the rep to give me my computer back.

he counters with there is now a $150 evaluation fee since they didn't fix it and it aint a warranty repair.

fvck hp/compaq, i is sticking with dell and sony from now on.


cliffs:

hp wants to rip my balls off
Click to expand...

Contact the BBB ASAP
 
T

tami

Lifer
Nov 14, 2004
11,588
3
81
i think that those idiots were drinking coffee when they first analyzed your system.
 
Colt45

Colt45

Lifer
Apr 18, 2001
19,720
1
0
Phone them up and tell them to die in a fire, and that you're going to the BBB and your uncle owns the world, etc.
 
K

kermalou

Diamond Member
Jun 22, 2001
6,237
0
0
Originally posted by: ISAslot
Why did you send the entire computer?
Click to expand...


the hard drive crashed before and the tech guy said it might be something else, so i might be better off sending the whole computer to get checked out.
 
D

desiplaya4life

Golden Member
Jan 25, 2004
1,449
2
81
sony is worse

believe me i have heard NUMEROUS STORIES!


i thought hp service was very good (or when i had my ipaq 3630 back in the day)....

dell is the way to go i think if u want service but i hate their laptops


you tried your credit card company? see wht they say? they double your manufacture warranty plus more! call your visa/mastercard etc.. company up...
 
RossMAN

RossMAN

Grand Nagus
Feb 24, 2000
78,862
360
136
Originally posted by: ActuaryTm
As scary at it may sound, Sony is worse.
Click to expand...

Sad but true.

My Compaq Presario 1500T is over 2 yrs old and still as solid as a rock albeit a little slow (Celeron 1.4-M/256).
 
S

slick230

Banned
Jan 31, 2003
2,776
0
0
Wow, sounds like a typical greaseball mechanic feeding a line of bullsh!t to a female about her car needing fake repairs.
 
L

LordMorpheus

Diamond Member
Aug 14, 2002
6,871
1
0
you tell them you didn't spill anything on it?

Start b!tching about their incompetance in spilling coffee on your laptop, keep going till they give you a new one.

Write letters to corporate, etc.
 
iversonyin

iversonyin

Diamond Member
Aug 12, 2004
3,303
0
76
hp did this to one of my friend. his desktop computer fail to turn on, he send back for hp to check.

hp replace the harddrive and send the computer back

EXCEPT, with the computer, there was a slip attach to it:

MISSING CPU...blah blah blah

so i open up the case and remove the CPU fan....

no CPU....

HP repair service:thumbsdown:
 
Queasy

Queasy

Moderator<br>Console Gaming
Aug 24, 2001
31,796
2
0
Yep, write a letter to the President of HP and any other corporate heads that you can find. Keep complaining until you get results.

Go check out www.clarkhoward.com as well. He's a consumer rights advocate and may be able to provide some help as well.
 
Q

Qwest

Diamond Member
Jan 21, 2001
3,169
0
0
stay away from dell laptops if you can.

that is really fvcked up though about them spilling crap and giving you a hard time.

 
D

Doggiedog

Lifer
Aug 17, 2000
12,780
5
81
Originally posted by: RossMAN
Originally posted by: ActuaryTm
As scary at it may sound, Sony is worse.
Click to expand...

Sad but true.

My Compaq Presario 1500T is over 2 yrs old and still as solid as a rock albeit a little slow (Celeron 1.4-M/256).
Click to expand...

I concur.

My friend's company standardized on a top of the line Vaio with WinXP. They had some program that didn't work with it so they tried to get a hardware driver from Sony. Sony told them they didn't support XP on the lappy and left them hanging even though they sold it with XP. The company had to revert to back to Win2K to get the program to work.

I had a pretty terrible experience with Compaq myself. I couldn't get a Compaq Wifi card to work with my Compaq Armada lappy. When I called them they referred me to their networking group. The networking group told me its a lappy group problem. This went on back and forth and I never got it resolved. WTF can a product made by a company be completely incompatible with a product sold by the same company, especially when it comes to standardized Wifi drivers? It was ridiculous. I ended up chucking the wifi card and got a Linksys instead.
 
K

kermalou

Diamond Member
Jun 22, 2001
6,237
0
0
should i mention that the tech support peon was in India and I hardly understood what the hell he said and I forced him to put someone who speaks english on?
 
Queasy

Queasy

Moderator<br>Console Gaming
Aug 24, 2001
31,796
2
0
Originally posted by: kermalou
updated with new letter being sent...now all i need to know is who to send it to
Click to expand...


Here is the corporate executives of HP.

This lists their corporate headquarters address.
 
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