HP DeskJet 970Cxi color problem

[camryboy]

I have a HP DeskJet 970Cxi printer and had some color problem. just recently i my color ink was out so i replace a new one.
some colors does not come out correctly, such as BLUE which comes out Pink and Green come out Yellow.
I had also tried the "clean the print cartridges" from the printer properties option, along with downloading the most updated drivers from HP website. all with no luck. I even tried clean the ink cartridges nozzle.
does anyone have any other suggestion?

 

[amdskip]

How much has it been used? The print head could be bad and in this case it's usually just cheaper and easier to get a new printer.

 

[stevewm]

On HP printers the print head is on the cartridge itself. When you replace the cartridge, you get a new print head.


Take the printer cartridges out. Look on the back of them at the copper electrical contacts, make sure these are clean, if in doubt just lightly wet a paper towel and wipe them off. Do the same for the contacts in the printer as well.

You may have very well have got defective cartridge...

 

[copyfixer]

My guess is the colors are inverting (opposite) I would check the printer properties to make sure that this is not the case maybe a special profile is loaded. I had this issue happen once on a color laser. I was using printshop to make a calendar. The printer was using PS3 language. I installed it again using PCL5, worked ok. Good luck.

 

[camryboy]

My color cartridge have over 90% ink left, is it possible that i might have a defective cartridge ?
When i took the color cartridge out i do see some blue ink when i wipe it out with a paper towel.
is my only option is to get a new color cartridge to find out?