HP/Compaq Has Great Tech Support

[olds]

I bought a used Compaq laptop off the FS/T Forum. I emailed Compaq/HP to ask a question. They answered my specific question with a response from a person. It was accurate and timely. Each time I asked something, they only addressed what I asked and I had an answer in hours.
I am so used to getting generic, canned responses from companies that are two pages long and cover every topic under the sun.
I am impressed.

 

[CraigRT]

that's sweet
I've only ever dealt with large company Tech support a few times, and I was really impressed with Soltek.. they emailed me back the same way you got it... exactly what i asked, not a generic email, and they were friendly!

A+ support

 

[Ogg]

Unbelievable, it still exists? actual tech help.....




On another subject got anymore pics? eh you know



I had to ask

 

[olds]

Originally posted by: awg
Unbelievable, it still exists? actual tech help.....




On another subject got anymore pics? eh you know



I had to ask

I have the ones that were in Playboy. Is that what you mean?




KIDDING

 

[compudog]

Compaq/HP has a decent support organization for business accounts as well. I had a question about our ML-350 departmental server and I had a precise response with only one phone call and little wait (less than 5 minutes.)

 

[Cougar]

I was pretty impressed with Netgear's Tech Support as well (at least the 1 time I had to contact them). The person that got back to me got straight to the point and didn't waste my time with "try this" or "sounds like it could be that" scenarios...A+ for them

 

[AgaBoogaBoo]

Yeah, there are still some companies with nice customer support, I hope they stay around...

 

[Karsten]

If you don't mind that all your answers are comming from India?! HP has virtualy no support people left in the US... that goes along with your $$$ not paying for an American job. (I cna't belive I said that... I am German after all)

 

[FoBoT]

Originally posted by: Karsten
If you don't mind that all your answers are comming from India?! HP has virtualy no support people left in the US... that goes along with your $$$ not paying for an American job. (I cna't belive I said that... I am German after all)

what difference does it make where the email came from? if he got the help he needed via email, the person on the other end could have been on Mars with a good internet pipe and still got the email replied to

people need to adapt, back when cars displaced horses and buggies, the horse/buggy workers had at adapt

investors push companies like HP to make more $$, one way to do that is cut costs, if costs for email based support are lowered by moving operations to Mars, then what is the motivation to the company to not do it?


this seems to be a bit off the topic of the thread though

 

[Cougar]

Originally posted by: Karsten
If you don't mind that all your answers are comming from India?! HP has virtualy no support people left in the US... that goes along with your $$$ not paying for an American job. (I cna't belive I said that... I am German after all)

Yeah, it sucks that the tech support is coming from India, but at least they got the answer right. I would much rather have the job filled here in America but sadly that's not gonna happen any time soon.

 

[rh71]

I'm sure they have SLAs (service level agreements) that the agents must adhere to. They'd be in deep $#!T as far as customer satisfaction goes if they didn't meet the SLA. Then again, some companies simply don't give 2 sh!ts what the customer thinks.

It's quite a sad situation when you have customers getting "surprised" at what should be normal, eh ?

 

[Karsten]

what difference does it make where the email came from? if he got the help he needed via email, the person on the other end could have been on Mars with a good internet pipe and still got the email replied to

people need to adapt, back when cars displaced horses and buggies, the horse/buggy workers had at adapt

investors push companies like HP to make more $$, one way to do that is cut costs, if costs for email based support are lowered by moving operations to Mars, then what is the motivation to the company to not do it?


this seems to be a bit off the topic of the thread though

That's why I said "IF you don't mind". I agree, one needs to adapt... but to what point?!
Oh, and I am quite happy that he received help! My calls to India have not been that productive yet.

 

[styrafoam]

About 3 years ago I tried email support with HP on a burner, it was the worst time I have ever had dealing with any company as far as RMA service goes. I have sworn off all HP products since then. In the first letter I told them the problems I was having (burner would not see any cd, just a blank explorer window) and how I was pretty sure the burner was dead as it had been working 3 days earlier in the same configuration, and had tried it in a second computer with the same results. It took them a week to respond on each letter, each letter was from a different tech support person, and each one just gave basic trouble shooting advice like check the jumpers, ide cable, power cable, etc. I had been patiently replying to all of their advice and the contents of all of the preceeding emails was quoted in each reply. The fourth response from them basicly repeated the first person's inital advice and after a month I couldn't take any more. I replied asking if he had bothered to read any of the previous corespondence, why should I try reinstalling the software a second time? I called their toll call support and got an RMA in about 10 minutes.

 

[Acanthus]

yeah compaqs killin out there
HP too

 

[olds]

Originally posted by: Acanthus
yeah compaqs killin out there
HP too

I didn't realize that Resellerraings rated tech support.
Thanks for pointing that out.

 

[SilentZero]

The last time I had to deal with compaq tech support was around 5 years ago and they were crap. Good to hear that something good came out of the HP merger.