HP Company secrets from a former employee

[mzkhadir]

Consumerist - Digg

 

[dsity]

crazy.

 

[JulesMaximus]

Doesn't surprise me...

 

[FoBoT]

:yawn;

 

[nweaver]

nothing really big here...


#1, the count is there, but I've never seen one stop, and we ran a LOT of paper through those in the test lab (7-20 reams of paper a day was common). NVRam is true as well.

#3. Wasn't true a few years ago. HP cartridges are spendy, because they have the print heads included (so those never wear out).

#4 is well known (at least I think it was) and when I worked support, it was never an issue if a customer with an out of date printer said their new cartridge was having problems. Didn't even need sup approval to do an in warranty free call

#5 must be a recent change, as I used to (about 5 years ago) work in a US call center on 6+ year old products (of course, 90% of that was moved to Canada). There was still a small HP support team there last I checked. It WAS outsourced though (no HP employees in the building)

I always thought #7 was common knowledge.....although we would always support the printer, just not service it (if it was a cartridge caused issue)

#10 was wrong a few years ago too...I think I made like $12/hr or something. Also, if you swear, they can enforce a 3 strikes and your out rule (but we only usually did that if you were a dick)

#11 is true

#12 is somewhat true, but if you are in one call group, you cannot answer questions for another product group without sup approval (and normally we never asked)

 

[Chadder007]

I don't like their printers at all, but I am liking their new PCs lately. We have been installing a lot of them here at work. Over 150 so far and they have all worked very well.

 

[Alienwho]

My dad just sent back a new HP laptop he got for several reasons including the fact that the built in webcam didn't work with Vista (the default OS it shipped with). When he called them up and was like WTF they said "It's a known Issue". Oh great, so they're boasting about their laptops with built in webcams that don't even work?

 

[weflyhigh]

Originally posted by: Chadder007
I don't like their printers at all, but I am liking their new PCs lately. We have been installing a lot of them here at work. Over 150 so far and they have all worked very well.

Last Christmas, we bought 2 HP computers and one just recently died, so we got a Gateway.. we'll see how this one turns out

(EDIT: Last Christmas as in about a year and a few months ago)