Puffnstuff
Lifer
I purchased this color laserjet printer directly from hp the other day after much debate. When I received it yesterday everything appeared to be in order, fantastic print color and speed for a color unit, stand alone fax and copy which is why I made the purchase. Well everything went ok until I decided to try the flatbed scanner. Feeding a document through the sheet feed works great but put one on the flatbed and once the document gets to around the 66% mark the plastic gears go to grinding and it halts producing an error.
Needless to say I was not too happy when this happend. Tried their troubleshooting methods, power cycled, plugged directly into the wall instead of through the apc and the same thing. So I call them up this morning and they agree to ship me another new unit but only after fedex picks this one up and returns it to their warehouse. I have a 3 year next day replacement warranty that I paid extra for but since it's less than 21 days old we do it like this. I can't believe that they didn't check it out before they boxed it up at the chinese factory where they built it. I wasn't too thrilled when I saw "made in china" on the back of it. I looked hard at the xerox phaser models and now I kind of wish I'd looked a little harder. I never in my life have had a defective printer out of the box like this. Hell hp tech support even offered to send me a new top and let me replace it myself to which I promptly declined since it is a new unit and I shouldn't be going through this now. This is like selling a new car that won't move when you put it into drive to go someplace.
Plus this unit keeps on recallibrating itself every couple of minutes which I find very odd. Very sad because the color output totally outclasses the epson all in one I'm replacing. I ended up reinstalling the epson so I would have a printer during the absence of the hp. I would also like to hear from others who've had a similar experience recently from any make. I've been experiencing problematic electronics with chinese made stuff during the past several months and I'd like to know if others are having the same issues.
Needless to say I was not too happy when this happend. Tried their troubleshooting methods, power cycled, plugged directly into the wall instead of through the apc and the same thing. So I call them up this morning and they agree to ship me another new unit but only after fedex picks this one up and returns it to their warehouse. I have a 3 year next day replacement warranty that I paid extra for but since it's less than 21 days old we do it like this. I can't believe that they didn't check it out before they boxed it up at the chinese factory where they built it. I wasn't too thrilled when I saw "made in china" on the back of it. I looked hard at the xerox phaser models and now I kind of wish I'd looked a little harder. I never in my life have had a defective printer out of the box like this. Hell hp tech support even offered to send me a new top and let me replace it myself to which I promptly declined since it is a new unit and I shouldn't be going through this now. This is like selling a new car that won't move when you put it into drive to go someplace.
Plus this unit keeps on recallibrating itself every couple of minutes which I find very odd. Very sad because the color output totally outclasses the epson all in one I'm replacing. I ended up reinstalling the epson so I would have a printer during the absence of the hp. I would also like to hear from others who've had a similar experience recently from any make. I've been experiencing problematic electronics with chinese made stuff during the past several months and I'd like to know if others are having the same issues.
