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HP broken laptop but under warranty....

C

ctcsoft

Platinum Member

Anyone know how they handle warranty service? Call me a lame but I searched around on HP.com for about 30min and couldn't for the life of me find out how to send in my laptop for repair??

Do I send it in at all? Or do I take it to a service center? It listed best buy on their website as a service center.

Any input would be appreciated. I feel like an idiot for having to post a topic on this but HP's website sucks! I can run a serial check and I can confirm my laptop is under the 1yr warranty but that is it. Nothing about RMA's.

TIA!
 
Did you try here? BTW, I would wait until Monday.

HP

And as David says - use the contact phone number. Email just doesn't cut it.
Phone


 
Call them, there site sucks. Great service and quick turn around though. Won't buy anything else because of it!
 
I always just use the online chat whenever I have to file for ADP 3 year warranty claims. Hinges, bad OS disks, dented bezel, I just tell them whatever the reason I want to send it in for, tell them I want it sent in and repaired, and in about an average of 15 minutes start to finish I have a claim with a next day air box on my front steps the next morning at 9:30AM.
 
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