How's Danger Den's Customer Service?

[HeaterCore]

Just contacted Danger Den about an Eheim 1250 I got from them about three months ago. It started out nice and quiet, but it's gotten progressively louder, to the point that it emits this high-pitched rattle that can be heard from across the room. It's not vibration (I've got the whole thing suspended in midair, bungee-style), so I thought the impeller might be coming loose. Anyhoo, I emailed DD and they confirmed that was probably the problem, and that if I would be so kind as to mail them the pump they'd take a look at it.

Is it really worth spending twenty bucks shipping a fifty-dollar pump across the continent (NYC to Oregon) and waiting god knows how long to get it fixed? Is DD generally good about this sort of thing, i.e. prompt?

Have any of you guys reseated the impeller on a pump? If I glue the damn thing on, to defeat the anti-obstruction design feature that allows the impeller to spin loosely (appropriate in an aquarium setting, useless in a PC), will the Zerex I use as an additive corrode any particular type of glue?

Any general recommendations for this situation?

Grrr. 😕

-HC-

 

[Idleuser]

find a cheaper shipping solution... why would it cost 20 bucks to send a pump? You can ship across state from florida to california for less than 10 bucks for the pump... anyways I would just ship it back and have them take a look at it and more than likely they'll replace it.

 

[Dman877]

I ordered some stuff from them, just tube clamps, water wetter, and some elbows and the shipping was taking a lot longer then it should have. I called them up and found out fed ex had returned the packagae because the box had been messed up when the water wetter exploded. They promptly sent me my order, free overnight shipping so I got it before the weekend. I was satisfied.

 

[HeaterCore]

Thanks, fellas. I guess it's two weeks with no rig. 🙁

-HC-