- Sep 25, 2001
An electrical outage at JFK put some Air New Zealand travelers on a 16-hour flight from Auckland back to Auckland.
Australia to jfk, nonstop.
electrical problems developed at jfk that closed down terminal 1.
Instead of landing at a nearby airport (ie: Newark intl airport), the airline decided to turn the plan around at the half way point because it was cheaper.
Air New Zealand said Thursday in a statement to CNN Travel that “diverting to another US port would have meant the aircraft would remain on the ground for several days, impacting a number of other scheduled services and customers.”
Gottlieb, who lives in New York, spent eight hours at the airport in Auckland waiting for his next flight out to Los Angeles, where he was set to connect to JFK. Air New Zealand provided him with $100 worth of meal vouchers, but he didn’t have any luck buying his way into a loyalty club lounge to freshen up in Auckland. He hadn’t heard about other compensation at the time he communicated with CNN.
I agree with the airline's decision.
it's 1/2 way so you have the fuel to turn around.
but at least give the pax lounge access if they're rescheduled the same day. (airlines usually give free hotel if rescheduled for another day.)