How to write an angry letter to Denny's corporate...

[Trevelyan]

Ok,

Well let me keep it simple. I had a REALLY crappy time at this Denny's across the street from my university. Problems consited of 1) Never (in the whole course of our meal) having our drinks refilled even when asked, 2) Finding HAIR in my burger, 3) Not getting an apology or a refund for the food.

The waitress said that she couldn't refund my money since the manager wasn't there... I almost killed her right THEN! Luckily I have three friends as witnesses, and can probably get something done.

So I was thinking about writing a letter to Denny's corporate... how should I go about doing this?

 

[ggavinmoss]

Cite names and store numbers. Don't just spout off with "I was at Denny's, you know the one near <landmark 1> in <podunk college town 1>."

Be polite, but descriptive.

-geoff

 

[Trevelyan]

Ok, I have the address, local phone number, and the name of the waitress who was a total jerk (Mary).

 

[LAUST]

.

 

[PatboyX]

make sure to include the line "I hope this doesn't damage our relationship."

it = freebies.

 

[Mathcop]

Call the restaurant later and speak with the manager, and no one else. Calmly explain to him/her what happened and give him/her an opportunity to correct the problem and make some sort of restitution with you. If this doesn't work, they probably have a regional or district office. Contact them next. Then proceed up the chain of command if you still are not satisfied.

Contacting the store manager in the local establishment nearly always works for me. They usually offer you some free meals, in this case, probably 4, since 4 of you had your lunch experience ruined by this turn of events.

Anyway, check that out first and see what you can get there.

 

[Encryptic]

Originally posted by: Mathcop
Call the restaurant later and speak with the manager, and no one else. Calmly explain to him/her what happened and give him/her an opportunity to correct the problem and make some sort of restitution with you. If this doesn't work, they probably have a regional or district office. Contact them next. Then proceed up the chain of command if you still are not satisfied.

Contacting the store manager in the local establishment nearly always works for me. They usually offer you some free meals, in this case, probably 4, since 4 of you had your lunch experience ruined by this turn of events.

Anyway, check that out first and see what you can get there.

Good call. Writing a letter to corporate will probably just get you a BS form letter response, but talking to the store manager will more than likely work.

 

[dullard]

I'd first wait until the manager is there, and talk to the manager. If that fails, Planetfeedback is a good site with form letters to get you started (you can alter them to your liking, or use one that is already written). My wife used that site a lot a couple years ago (for complaints but mostly for suggestions and compliments) and we got lots of free things - ie the companys usually do read them and do respond.

 

[j@cko]

all i can say is that u get what you paid for...

 

[Mathcop]

Originally posted by: j@cko
all i can say is that u get what you paid for...

LOL. That's certainly true too!

 

[MazerRackham]

This thread is making me really hungry for an All-American Slam!!!

 

[VictorLazlo]

My friend was unhappy about his service at Denny's so he filled out a comment card. To my surprise, they mailed him a coupon for a free meal. I always thought those comment cards went in the trash.

 

[Kadarin]

I have avoided Denny's for this reason for years. The fact that people still expect decent food/service from them actually surprises me somewhat.

 

[Amused]

You think that's bad? When I was visiting my family last week in CA, we went to the Denny's on Moorpark road in Thousand Oaks for a quick breakfast before going on a Frys run (it's a custom).

My brother's pancakes had eggshells in them and the waitress disappeared for over 30 minutes. :|

 

[Mathcop]

Originally posted by: Astaroth33
I have avoided Denny's for this reason for years. The fact that people still expect decent food/service from them actually surprises me somewhat.

Good point. Considering we are dealing with Denny's here, the procedures outlined above may not have much of a chance, but it's worth a try. Perhaps I should have said earlier that most reputable, well managed restaurant chains (including fast food) would have no problem assisting you with your problem on a local level. That may be more than we can expect from Denny's.

One additional note, if they do help you out, you may want to contact a regional office or corporate or someone and praise them for how helpful their local manager was. Think about it .... how often do those of us that work with the public hear quick complaints when people are not satisfied and how rarely do we get thanks and/or praise?

 

[sygyzy]

Planetfeedback.com

 

[Ranger X]

They get paid the minimum ... what can you expect? Did you by any chance go afterhours to eat? I noticed that the late night workers are the rudest of them all.

 

[FrOsTxxbYtE]

never again

 

[conjur]

Too bad Wduaqnug isn't still around. He was the king at writing letters to corporations/gov't entities!

 

[Trevelyan]

Alright, I think I'm going to call the local manager then... it was so lame though; it totally DID ruin the entire night.

Stupid Denny's... ARGH

 

[Papagayo]

Originally posted by: Trevelyan
Ok,

Well let me keep it simple. I had a REALLY crappy time at this Denny's across the street from my university. Problems consited of 1) Never (in the whole course of our meal) having our drinks refilled even when asked, 2) Finding HAIR in my burger, 3) Not getting an apology or a refund for the food.

The waitress said that she couldn't refund my money since the manager wasn't there... I almost killed her right THEN! Luckily I have three friends as witnesses, and can probably get something done.

So I was thinking about writing a letter to Denny's corporate... how should I go about doing this?

If you were black, then you definately have a case...
Dennys been known to be racist.

 

[waylman]

Originally posted by: Trevelyan
Ok,

Well let me keep it simple. I had a REALLY crappy time at this Denny's across the street from my university. Problems consited of 1) Never (in the whole course of our meal) having our drinks refilled even when asked, 2) Finding HAIR in my burger, 3) Not getting an apology or a refund for the food.

The waitress said that she couldn't refund my money since the manager wasn't there... I almost killed her right THEN! Luckily I have three friends as witnesses, and can probably get something done.

So I was thinking about writing a letter to Denny's corporate... how should I go about doing this?

Sending a letter won't do $hit. Just don't go back.

 

[dullard]

Originally posted by: waylman
Sending a letter won't do $hit. Just don't go back.

In most cases, it'll get him free Denny's food (if he choses to go back - or at least he can give the free certificates to a friend). Simply not going back and ignoring the problem is what won't do $hit.

 

[jadinolf]

Originally posted by: PatboyX
make sure to include the line "I hope this doesn't damage our relationship."

it = freebies.

And also: fondest regards........