<< That has been done but still doesn't seem to work. Wierd thing is not even the administrator can access it 🙁
Changing the user's password and logging on as the user to access the file? That would be hard if you don't know the user's password, wouldn't it?....
Plucky >>
If you an admin you can basically do anything you want. To change a users password... load up 'Users', locate the user in question, right click on the user and choose 'set password'
Another quick question... do you know if this user used the built in EFS, or did he use some 3rd party encryption software? that could be why the recovery agent is not working properly.
Also, not sure if this would work all the way, but if you don't get the agent to work, and you don't want him to know that you accessed the file, you could probably do a quick backup of the system data (with the backup util), change the user password, read what you need, then do a quick recovery from the old system data.