How to test out my tech supports skills?

[etalns]

Hey all, from all my techies I got resumes full of certs and past job experience. I hired them based on that, but I was wondering if anyone knew a site where I can find lessons, and quizzes which I can give to my techies. Just toss them the quizes and see how they do on them to test out their real skills.

Thanks,
Perry

 

[etalns]

also, I'd like it to test both their hardware and software suppport knowledge.

If anyone has any lessons for the microsoft certifications, if they could send me the site I'd like to take a look at them and make my own questions out of it for them also. Or any lessons really, asong as its about hardware and software troubleshooting

 

[Ameesh]

create some problem and have him/her solve it. LIke bad video card drivers or something like taht

 

[etalns]

The only problem is that I myself dont have as much knowledge as they do :S. I was planning on looking through AT, but I thought there are alot of different ways to fix some stuff, and I'd like to go by the most textbook method to avoid egotistical callers from saying what my techies were doing was wrong.

 

[etalns]

Also, just a search engine full of trouble shooting q and A's would owrk. As I can give them the q and they can give me the A, and I'll comprae the A they give and the one from the site

 

[spanky]

ask them to locate the "any" key

 

[etalns]

Originally posted by: spankyOO7
ask them to locate the "any" key

 

[Kadarin]

Qosis, you had another thread related to this a short while back. What kind of tech support have you hired these people to do? What kinds of issues will they be troubleshooting?

 

[etalns]

They will be doing custom built computers tech support. They will be supplying both software (mainly just the OS) and hardware support. The biggest is hardware, as they must be able to know what sort of tests to have a user run to see if their part is dead or if it is in a state where it can be repaired etc.

 

[dude]

I hope you're hiring competant guys, otherwise you'll be spending more to teach them/let them learn than you're charging your customers.

I've seen too many "techs" to know that most are full of sh!t. Yes, most will claim they know alot but they only really know how to install an OS and a driver or two. Anything more than that and they'll be stumped.

Easy question: How to fix a modem that is using an IRQ that is being used by the serial port?
Easy qeustion: Monitor shows out of sync when booting the machine and just about to load the desktop.
Med question: What do you do when starting Windows, you get child device errors?
Med question: What does Exception OE and OD in a BSOD mean?
Med qestion: What does "windows protection fault" mean? How do you fix it? (hint: many various ways)
Hard question: Hard drive used to work, now does not boot. You cannot format it but you can partition it although nothing changes. Physically, the drive is ok. How do you fix it? (Hint: corrupt fat or sector zero. How do you fix it?)
Hard question: What do you have to do when you install IDE drivers that made the CDROM not show up in Explorer (or anything for that matter) no more no matter if you uninstall or reinstall the driver? Hint: PCI settings in Registry.

That's it for now. Bed time.