How to return a refurb mobo to newegg?

Naruto

Senior member
Jan 5, 2003
806
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I just got my IS7-E and noticed that two holes on the cpu socket clearly looked burned. The previous owner must have cooked his cpu or something. I tested it and its a no go. Leds and fans fire up, but no cpu activity. I know newegg offers a 15 day return policy, but do I have to pay for the shipping back to them? Or can I RMA it back to abit? Funny thing is newegg says refurbs are tested back at the manufacturer. Luckily their USA rma center is in the city next to my town. I am surprised Abit allowed this to slip by.
 

PELarson

Platinum Member
Mar 27, 2001
2,289
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0
Had to return a ASUS motherboard. Very painless. Just fill out the online form and pay the shipping back to NewEgg.
 

Hyperfocal

Senior member
Oct 8, 2003
801
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Newegg.com does not test any product, including refurbished items. Refurbished components are therefore only tested by the original manufacturer. Due to the varying quality of manufacturer testing, YOU ARE TAKING A RISK BUYING REFURBISHED PRODUCTS.

I don't think a lot of their "refurb" items are really refurbished. You pay your money and you take your chances.

I bought an MSI K7N2 Delta-L refurb that had a missing HSF lug. It worked fine with a three lug HSF, but showed some carelessness. The board works perfectly otherwise.

One guy recently bought a refurb 3400+ A64 which was actually an A64 3000+ with the heat spreader from a 3400+ glued on to it.:| Link

You should be able to RMA it back to Newegg, but you'll have to pay shipping.:(
 

MDE

Lifer
Jul 17, 2003
13,199
1
81
I'm in the process of RMAing a refurb CPU, just login, fill out the form and send it to the address they give you.
 

Naruto

Senior member
Jan 5, 2003
806
0
0
I think I rather RMA it to abit. Abit will charge me $25 for repairs or replacement since it was a refurb/clearance bargain deal. I am reluctant to get refurbs again now that I am 1 for 2 from newegg. I rather pay $70 now to get a perfectly working IS7-E instead of $85 + $10 (return shipping to newegg) for a budget i865pe brand new board.