How To 

How to Resolve the Problem with Importing iCloud Backup



“There was a problem loading your iCloud Backups. Try again, set up as a new iPhone, or restore from an iTunes backup.”

If this message pops up, when you try to import your back-up from iCloud, then your device is not functioning correctly and needs an immediate fix. We are going to guide you step by step on how to troubleshoot your iPhone or iPad.

Step 1
‘Update’ Your Phone

Before you begin, make sure you have your ‘Apple ID’, ‘Password’ and ‘Passcode’ ready. You should back up your device and make sure your phone is charged more than 50% or connected to a power source.

Tap ‘Setting’ select ‘Wi-Fi’, Turn it ‘On’ and connect to your preferred network.



Go back to ‘Settings’ tap ‘General’ select ‘Software Update’ tap ‘Download and Install’. Accept to the ‘Terms and Conditions’ and your device will start to update. Just check if you are connected to Wi-Fi throughout this process and make sure your phone does not discharge and die.



Step 2
Check if your Device has Backed Up Correctly

Go to ‘Settings’ tap on ‘Apple iCloud Name ID’. Choose ‘iCloud’ scroll down and click on ‘iCloud’ and ‘Backup’. At the bottom of the page, you will be able to see when your phone was last backed up.



Step 3
‘Erase’ Your Phone

Again, launch ‘Settings’ go to ‘General’ at the bottom click ‘Reset’, Tap on ‘Erase all Contents and Settings’.

Your phone will turn ‘OFF’ and back ‘ON’ again. Now your phone is completely updated but with factory restore settings. You will be asked if you want to restore your phone from the iCloud backup. After you accept it, you will be asked to sign in with your iCloud credentials. A list of back-up appears on the screen from which you can choose from. Select the data you want to import from the back-up. Your phone will load the data.



Turn off and turn on the phone again. Now, you are ready to go.
 
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