I have a ~3 year old Western Digital Black NVMe M.2 disk started showing signs of failure. It comes with 5 year manufacture warranty but I am not sure how to prove the issue to the manufacturer in order to claim the warranty services.
Here is what's happening: this NVME drive is my Windows OS drive: for the last 4 ~ 5 days, after booting up the PC to Windows 10 for the first time every day, within 5 minutes I will get a Blue Screen of Death error in Windows for a split second and then PC will immediately reboot itself (not enough time for me to take a photo of the BSOD error). The PC will boot into BIOS because no OS disk can be found, when I tried to look for NVME device in BIOS, no NVME device can be detected there. The only way to solve the problem is to power off PC and turn it back on after a minute. The drive seems to be crash less after it has warmed up a bit. I use this PC for ~6 hours daily and will get random crash 2~3 times a day. The first crash always happens within 5 mins after initial boot, but the other crash happens more randomly, all due to the same problem: lost the NVME device.
The challenge is when this NVME drive is working, nothing seems to be wrong with it. I have tried CrystalDiskInfo and few other disk diagnose tools: everything appears to be perfectly normal when this drive is working. Then all of the sudden the PC will lose the NVME device. I have configure Windows to write Crash information into Event logs but nothing is being captured. I haven't made any hardware change to this PC for 2 years and all the Windows drivers are up-to-date ( haven't install any new software for a few months)
I believe this NVME SSD is the problem and it's slowly dying ( although my motherboard may develop problem with the NVMe port but that's more unlikely?)
Any suggestions on how I can prove/validate (to Western Digital) this drive is at fault and claim warranty service from them? The drive does not crash immediately and I don't have any evidences from disk diagnose tools or Windows Event logs to show there any error with the drive. (just random NVMe disconnect/crash daily)
Here is what's happening: this NVME drive is my Windows OS drive: for the last 4 ~ 5 days, after booting up the PC to Windows 10 for the first time every day, within 5 minutes I will get a Blue Screen of Death error in Windows for a split second and then PC will immediately reboot itself (not enough time for me to take a photo of the BSOD error). The PC will boot into BIOS because no OS disk can be found, when I tried to look for NVME device in BIOS, no NVME device can be detected there. The only way to solve the problem is to power off PC and turn it back on after a minute. The drive seems to be crash less after it has warmed up a bit. I use this PC for ~6 hours daily and will get random crash 2~3 times a day. The first crash always happens within 5 mins after initial boot, but the other crash happens more randomly, all due to the same problem: lost the NVME device.
The challenge is when this NVME drive is working, nothing seems to be wrong with it. I have tried CrystalDiskInfo and few other disk diagnose tools: everything appears to be perfectly normal when this drive is working. Then all of the sudden the PC will lose the NVME device. I have configure Windows to write Crash information into Event logs but nothing is being captured. I haven't made any hardware change to this PC for 2 years and all the Windows drivers are up-to-date ( haven't install any new software for a few months)
I believe this NVME SSD is the problem and it's slowly dying ( although my motherboard may develop problem with the NVMe port but that's more unlikely?)
Any suggestions on how I can prove/validate (to Western Digital) this drive is at fault and claim warranty service from them? The drive does not crash immediately and I don't have any evidences from disk diagnose tools or Windows Event logs to show there any error with the drive. (just random NVMe disconnect/crash daily)