I have a Canon BJC-6000. I haven't printed in color for a long time (months). I did some troubleshooting on my printer and found out that I cannot print magenta. More troubleshooting rendered a clogged print cartridge. I need to know how I unclog the magenta "port" on my BC-31e printhead. Any advice would be appreciated....
Thanks,
Brian
P.S. Check out Canon's response (worst technical support EVER!):
Dear Brian Fischer,
Thank you for writing to us.
I apologize for any inconvenience with the printer.
The next step to take is to replace the BC-31e printhead. This is the
holder of the colored ink tanks. To order directly from Canon, please
call our Sales Department. They can be reached by calling 1-800-385-2155. They are open from Monday through Friday 8:00 am to 10:00 pm EST. Any ink tanks that you have purchased can be kept as backup ink.
Thank you for your interest in Canon. We look forward to assisting you in the future.
Sincerely,
Angela
Product Support Representative
Original Message Follows:
-------------------------
BEGIN
MAIL:
FIRST_NAME: Brian
MIDDLE_INITIAL: A
LAST_NAME: Fischer
PRODUCT_CATEGORY: Color BJ Printer #1
PRODUCT_MODEL: BJC-6000
PRODUCT_SERIALNO: K10180
ADDRESS_LINE1:
ADDRESS_LINE2:
CITY:
STATE:
COUNTRY: USA
POSTAL_CODE:
PHONE_NUMBER:
INQUIRY: I cannot print from the magenta cartridge in my printer. I have tried both regular, deep cleaning, multiple tanks and after inspection of the cartridge it appears that the "cartridge" (not tank) has a clogged magenta port. How can this be fixed?
CONNECTION: PARALLEL
CUSTOMER_TYPE: U
OPERATING_SYSTEM: WinNT
USER_AGENT: Mozilla/4.0 (compatible; MSIE 5.5; Windows NT 5.0) END
[ ] Add Response to Knowledgebase
ERSID: 1018301754.19348.5
Thanks,
Brian
P.S. Check out Canon's response (worst technical support EVER!):
Dear Brian Fischer,
Thank you for writing to us.
I apologize for any inconvenience with the printer.
The next step to take is to replace the BC-31e printhead. This is the
holder of the colored ink tanks. To order directly from Canon, please
call our Sales Department. They can be reached by calling 1-800-385-2155. They are open from Monday through Friday 8:00 am to 10:00 pm EST. Any ink tanks that you have purchased can be kept as backup ink.
Thank you for your interest in Canon. We look forward to assisting you in the future.
Sincerely,
Angela
Product Support Representative
Original Message Follows:
-------------------------
BEGIN
MAIL:
FIRST_NAME: Brian
MIDDLE_INITIAL: A
LAST_NAME: Fischer
PRODUCT_CATEGORY: Color BJ Printer #1
PRODUCT_MODEL: BJC-6000
PRODUCT_SERIALNO: K10180
ADDRESS_LINE1:
ADDRESS_LINE2:
CITY:
STATE:
COUNTRY: USA
POSTAL_CODE:
PHONE_NUMBER:
INQUIRY: I cannot print from the magenta cartridge in my printer. I have tried both regular, deep cleaning, multiple tanks and after inspection of the cartridge it appears that the "cartridge" (not tank) has a clogged magenta port. How can this be fixed?
CONNECTION: PARALLEL
CUSTOMER_TYPE: U
OPERATING_SYSTEM: WinNT
USER_AGENT: Mozilla/4.0 (compatible; MSIE 5.5; Windows NT 5.0) END
[ ] Add Response to Knowledgebase
ERSID: 1018301754.19348.5
) in warm water and lots of swearing will eventually do the trick. Maybe someone knows a better solvent for this though?
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