How should I handle this issue

[Fritzo]

I got an email from one of our customers that their email isn't working. Should I:

a) Reply to their email about their email not working

or

b) Call them to tell them that I received their email about their email not working

It's a conundrum.

 

[ch33zw1z]

be professional, lol...clients can be sparse.

i'd respond, and follow up w/ a call.

 

[dug777]

C) Do nothing

D) Profit!

 

[mcvickj]

Did the customer give any specific details as to why they think their e-mail isn't working?

 

[Ayah]

Email them back

 

[captains]

delete and claim they never sent u and email cuz it doesnt work

 

[FoBoT]

Originally posted by: dug777
C) Do nothing

D) Profit!

^^^

and claim you never got the email

 

[sinucus]

This is what I always do...

Reply back saying, "Works just fine, including attachments"
Attached to the email is my $150 invoice for services performed... That'll learn 'em

 

[Ausm]

Reply to the bounced e-mail!

FTW!!


Ausm

 

[Fritzo]

I called her and she starting complaining that "none of my emails are getting out." I then asked her how I got her email. She said "I was different because I'm in the support dept.". ??????

You can't argue with logic like that.

 

[DaShen]

Originally posted by: ch33zw1z
be professional, lol...clients can be sparse.

i'd respond, and follow up w/ a call.

Exactly. You can say that it looks as if the email system is back up again, so you can shift embarassment off the client.

 

[imported_LoKe]

Reply and tell her you fixed it. Ask for $100.

 

[imported_Rat]

Send a telegram.

 

[jdini76]

Originally posted by: Fritzo
I called her and she starting complaining that "none of my emails are getting out." I then asked her how I got her email. She said "I was different because I'm in the support dept.". ??????

You can't argue with logic like that.

well in a way she is right. You are in the same network as she is. For instance if she has a yahoo account. "External" e-mails may not be going out. i.e e-mails to hotmail and anything not with a ".yahoo.com" ext. but e-mails to intranet people will still be received.

Understand what I am saying?

 

[MisterJackson]

Reply back "I fixed it now."

 

[ViviTheMage]

WOW.

they email saying its not working? there must be something more to it then that...maybe my emails arent sending to certain users, or maybe im not getting emails from certain users. ASK boyo.

 

[Runes911]

Originally posted by: jdini76

Originally posted by: Fritzo
I called her and she starting complaining that "none of my emails are getting out." I then asked her how I got her email. She said "I was different because I'm in the support dept.". ??????

You can't argue with logic like that.

well in a way she is right. You are in the same network as she is. For instance if she has a yahoo account. "External" e-mails may not be going out. i.e e-mails to hotmail and anything not with a ".yahoo.com" ext. but e-mails to intranet people will still be received.

Understand what I am saying?

I am pretty sure she means internal emails. Call it a hunch....

 

[DCFife]

Originally posted by: MisterJackson
Reply back "I fixed it now."

:thumbsup:

 

[Fritzo]

Originally posted by: jdini76

Originally posted by: Fritzo
I called her and she starting complaining that "none of my emails are getting out." I then asked her how I got her email. She said "I was different because I'm in the support dept.". ??????

You can't argue with logic like that.

well in a way she is right. You are in the same network as she is. For instance if she has a yahoo account. "External" e-mails may not be going out. i.e e-mails to hotmail and anything not with a ".yahoo.com" ext. but e-mails to intranet people will still be received.

Understand what I am saying?

No, she's on a hosting provider's mail server, we're on our internal system. We outsource our web hosting servers.