How reliable is Dells Ordering System

gat89

Junior Member
Jul 3, 2002
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Hi I cancelled an order from Dell and called them a day after my order to cancel it. At first the said they couldn't cancel it because it was too far into production. I said BS to the lady, hung up and called back. The guy that answered this time said he'd cancel it right away and gave me a confirmation number. Now I check the order status online and it says SHIPPED! WFT?? However the tracking number is bad and I believe something is wrong. I will call Dell again later today when my boss isn't around but have any of you guys expericened this? Thanks
 

im2smrt4u

Golden Member
Jul 14, 2001
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Not very...:(

If you actually recieve it, just refuse shipment. Do NOT open the package!
 

RossMAN

Grand Nagus
Feb 24, 2000
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I agree when (if) the package arrives REFUSE it and they'll return it to the sender without costing you a penny.

I hope you wrote down the name and extension of the person who gave you the confirmation number who said the order has been CANCELLED.

Being paranoid I would have also requested that they send me an e-mail stating my order has been CANCELLED and will NOT ship.
 

ElFenix

Elite Member
Super Moderator
Mar 20, 2000
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the ordering system is pretty damn reliable, its the second guy who didn't do what he was supposed to who screwed up. this was a system purchase, right? what happened was your system was sittin on the loading dock with 1000 other systems waiting to be put on a truck. dell didn't know exactly where it was, and wasn't going to move 1000 systems to find out. so the first person you talked to checked the order and saw that it was in that status. the second guy didn't do that, so he cancelled the order and told you it was cancelled. technically, it is. but it still got put on the truck because it had already been handed over to UPS.
 

gat89

Junior Member
Jul 3, 2002
23
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0
Damn so I guess it did ship =( Oh well ... the wierd thing is that Dell was holding my money for the order but when I canceled it, it looks like they released it and never charged me for it. I bet they are going to charge me soon but since I reached my credit limit, I hope the charges get denied =). If the order arrives I may just say my credit card was stolen and have them cancel my cc numbers so dell can never charge me! Wouldn't that be cool hehe
 

ElFenix

Elite Member
Super Moderator
Mar 20, 2000
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Originally posted by: gat89
Damn so I guess it did ship =( Oh well ... the wierd thing is that Dell was holding my money for the order but when I canceled it, it looks like they released it and never charged me for it. I bet they are going to charge me soon but since I reached my credit limit, I hope the charges get denied =). If the order arrives I may just say my credit card was stolen and have them cancel my cc numbers so dell can never charge me! Wouldn't that be cool hehe
what happens is dell will send you a letter asking you to return the system. and then they'll get nasty if you don't.
 

gat89

Junior Member
Jul 3, 2002
23
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damn my package arrived and the secretary already signed for it =( Oh well I guess I can't deny the package now. They better not expect me to pay for my the shipping back to them. So will they charge my credit card now or will they send me a letter? If they send the letter what will it say? Pay up or else we'll ruin your credit =) hehe thanks for all the help guys.
 

ElFenix

Elite Member
Super Moderator
Mar 20, 2000
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i think the letter comes before an attempted charge.