Question How often does one replace their cable modem?

[gizbug]

Had a Xfinity tech come out, and he mentioned to me its good practice to replace a cable modem every 2-3 yrs. He mentioned since they are on all the time, and with all the fast speeds these days (I have a Netgear CM1000 Docis 3.1, 2 1/2 yrs old), that one should replace the modems every 2-3 yrs. He said Xfinity even is proactive on it, and will swap out modems after 1 year of use.

Anyone ever hear this before? New to me....

 

[Fanatical Meat]

^ If I were a cable tech, I'd gladly go on calls where I was just resetting someone's wifi in a nice, warm, dry room, rather than kneeling in snow and mud outside checking line signal levels, crawling in attics in summer, bumping head on shingle nails, etc.

... except for covid, in that case I'd as soon stay out of some homes.

Not when your customer rates you as a 1 out of 5 because you couldn’t make their WiFi cover the entire neighborhood, then have to explain to your boss why you got a one, then watch that poor review bring down you pay review.

 

[mindless1]

^ Common occurrence, I'm sure the boss would understand. The few times I've had a tech to my home to sort out a problem, when they couldn't fix it, they called another tech in, then both couldn't fix it, then ended up calling their supervisor in anyway.

Heh, they looked at my cablecard tuner box like it was a unicorn.