How much is a loaded lost laptap worth to you?

[alkemyst]

Originally posted by: waggy

Originally posted by: moshquerade

it matters b/c i asked you the question. you want to dodge it. fine.

do you have a brain tumor or something? usually you are pretty smart but lately you been off. not being an ass I'm kinda worried. you haven't seemed yourself lately.

but i will try to explain it to you. the reason it does not matter what I (or anyone else) think its worth is because it does not matter. She is not entitled to what she THINKS its worth. she deserves the value of the computer, software etc. perhaps monitoring for ID theft.

Your logic makes no sense. My applying it you should be able to go buy a Van Gogh for the cost of what any art student puts out.

Data value is a REAL tangible and what corporations base their losses and lawsuits on.

 

[DrPizza]

Originally posted by: waggy
again it does not matter. they lost her laptop. she has full right and duty to sue and get the cost of the laptop, software and monitering back.

The 54 million is wher ei think she is going overboard. sure its for media attention but its still wrong.

Waggy, you seem to lack foresight. What you're overlooking is that Best Buy was using unethical business practices. For every customer who realizes he/she can fight back, there are dozens or hundreds of other customers who feel helpless and just accept the lowball offer.

With what happened to the OP, any reasonable person would expect Best Buy to acknowledge that they lost her laptop, and fully compensate her for it. Best Buy chose instead to screw with her for months. Without the ability to penalize companies for practices such as this, there is no incentive for a company to conduct themselves more fairly and ethically.

I'm sure she's not going to win umpteen million dollars. But, even if she wins 50k, you can bet that there will be some company memos going out that say, "if a customers laptop is stolen, you need to report this immediately..." And, that's exactly what should happen.

 

[ForumMaster]

Originally posted by: Nitemare
was going to say what a retarded douche, then I saw that she was suing BestBuy..

when i heard it, i thought that too at first. reading the article though, it makes sense. i hope she get's a sizeable sum out of it, just to slap BB in their place. although from now on, it should be standard practice, to give a laptop without a hdd for repair. not kidding.

 

[QueBert]

Originally posted by: waffleironhead
No doubt BB screwed up. All it should have taken was a reasonable offer.

BB's liability should be IMO

Cost of replacement laptop
Cost of identity guard protection


Its too bad she lost music and movies and such but she should have backed them up.

the form you fill out at BB tells you to back up your data, you can request no data be removed. But, if you don't. Expect a clean laptop back. I worked for Sony in their laptop section and some of the techs would format a lappy for no good reason if ti didn't say "do not format" BB would send us lappy's with problems as simple as the DVD drive being salightly loose, a 1 minute fix including taking the screws out. I seriously doubt BB does anything beyond a virus scan and their tech diag cd on any laptop they get.

BB didn't fix this laptop, they sent it out to be fixed and whoever they sent it to probably screwed up and lost it. That doesn't take BB off the hook but I'm sure whatever copmany lost it will ultimatly be paying for this lawsuit and not BB.

 

[Gooberlx2]

Originally posted by: waggy

Originally posted by: rivan
Good for her.

As a person who's been screwed by Best Buy, I hope she wins. Normally I'm against absurd sums being thrown around in lawsuits, but Best Buy is a huge repeat offender.

sure. they should pay for her a new computer. thats it.

the 54 million is absurd and silly.

Of course it is. That's the whole point and she freely admits it. She's strategically using the same absurd amount from the pants lawsuit to draw attention to the fact that BestBuy is happy to fuck over their consumers and then insult them.

She knows she won't win $54 million, but then I guarantee she'll win a helluva lot more than $2,100. IMO they should certainly pay for the initial refund, time and effort, court costs, the cost of ID fraud prevention for the next 25+ years, a defined price for irreplaceable items like the pictures, etc...

I love her tactic and think it's totally appropriate/awesome.