how long does it take to connect to dell technical support for god's sake?

[kermalou]

I have been on hold for over 1 hour for help with my wireless router.

are they even open?

 

[ElFenix]

well it's daytime in india, so one would think so

 

[raildogg]

Originally posted by: ElFenix
well it's daytime in india, so one would think so

check your facts, Dell closed its Indian call centers a year ago. They are back in the USA now

 

[shimsham]

id imagine its pretty chaotic since they are dealing with the effects of a natural disaster, assuming your call was routed to india.

edit: guess not.

edit 2: eh, maybe.

 

[Aimster]

Originally posted by: raildogg

Originally posted by: ElFenix
well it's daytime in india, so one would think so

check your facts, Dell closed its Indian call centers a year ago. They are back in the USA now

Incorrect

http://www.nwfusion.com/news/2004/1110dellopens.html
http://www.itworld.com/Net/3134/041110dellindia/

 

[amol]

it lunch break in hyderabad

call when theyre finished eating their biryani

 

[ElFenix]

Originally posted by: raildogg

Originally posted by: ElFenix
well it's daytime in india, so one would think so

check your facts, Dell closed its Indian call centers a year ago. They are back in the USA now

call dell home support up.

they moved support back for important customers. not peons.

 

[raildogg]

Originally posted by: ElFenix

Originally posted by: raildogg

Originally posted by: ElFenix
well it's daytime in india, so one would think so

check your facts, Dell closed its Indian call centers a year ago. They are back in the USA now

call dell home support up.

they moved support back for important customers. not peons.

well I just read somewhere today where Dell moved its call centers back to USA due to bad service in India. did not know about the new ones

 

[Aimster]

PcMag newest issue. Dell is horrible in customer service. They complained they cannot understand english very well in India and it is difficult to understand what is going on. As for technical support they read off a sheet and the magazine said they probably have very limited knowledge of the problem. A call to someone in the U.S solved the problem in a matter of minutes.

Newest issue of Pcmag. Read it today at the library.

You are screwed

 

[Zee]

Originally posted by: raildogg

Originally posted by: ElFenix

Originally posted by: raildogg

Originally posted by: ElFenix
well it's daytime in india, so one would think so

check your facts, Dell closed its Indian call centers a year ago. They are back in the USA now

call dell home support up.

they moved support back for important customers. not peons.

well I just read somewhere today where Dell moved its call centers back to USA due to bad service in India. did not know about the new ones

never ever heard that. They did open some US call center for business/corporate customers but Dell's call center was always firmly rooted in India

 

[kermalou]

just gave up couldn't stand it anymore

 

[kermalou]

an hour and a half that is ridiculous, thank god for unlimited nights and weekends (something good about verizon at least)

 

[Tab]

They do suck, Dell is a horrid company.

 

[jai6638]

dell needs to recruit qualified indians ....

 

[Ninepepper]

Originally posted by: kermalou
I have been on hold for over 1 hour for help with my wireless router.

are they even open?

It is disturbing you have a problem with your router that can't be fixed.
You couldn't goggle an answer?
Or ask ATOT?
Or find answer at other forums?

YIKES!!

 

[Goosemaster]

At the speed of light

VOIP via Fiber to India

 

[DrPizza]

I've been delaying calling dell over a bad power supply... kid's computer won't work without it..

 

[BannedTroll]

Originally posted by: DrPizza
I've been delaying calling dell over a bad power supply... kid's computer won't work without it..

Why? When you already know whats wrong they are great.

 

[Kilrsat]

Originally posted by: Lazee

Originally posted by: raildogg

Originally posted by: ElFenix

Originally posted by: raildogg

Originally posted by: ElFenix
well it's daytime in india, so one would think so

check your facts, Dell closed its Indian call centers a year ago. They are back in the USA now

call dell home support up.

they moved support back for important customers. not peons.

well I just read somewhere today where Dell moved its call centers back to USA due to bad service in India. did not know about the new ones

never ever heard that. They did open some US call center for business/corporate customers but Dell's call center was always firmly rooted in India

Dell business support was moved back to the US from India because of the bad service. Dell home support remained in India because of cost savings.

If you happen to be a Dell business customer with gold support your call will be answered in less than 5 minutes by someone in Texas. If you don't happen to be one of those people, haha!