How long does it take Lenovo to ship a damn laptop?

[George P Burdell]

I bought it on 12/3 and the online tracking thing says it'll ship on 12/20. To add to this nuisance, the website doesn't give you an estimated ship date until AFTER you pay and fill out a shipping address. I'm leaving for Christmas break in four days - had I put in my school address instead of home address for shipping, I'd be screwed.

Bastards. I hope the wait is worth it.

/impatiently checking online tracking



UPDATE: You guys were right - the laptop was shipped today (instead of the 20th) so I'm expecting it on Thursday. Yay! My finals end on Thursday so I can play with the new toy

UPDATE: My laptop has disappeared into a black hole. Lenovo says they shipped it, but UPS has no idea where the package is. I did not think it was possible for UPS to not know where a package is. After repeated calls to Lenovo and UPS on Friday/Saturday, I was promised more information and a new tracking number by Monday.

I have a feeling I'll have to call Lenovo again and make a ruckus before they do anything

UPDATE: Turns out I'm not the only guy facing this problem. Now I'm thinking about canceling my order.

http://forum.notebookreview.com/showthread.php?t=197646

UPDATE: Spoke to a guy at Lenovo who confirmed that my laptop hasn't shipped, and that it wasn't gonna ship until after Christmas.

Also saw this on another forum:

Spoke with a LEVEL 2 rep @ Lenovo who was WELL AWARE of the issue. Apparently the tracking #'s are wrong because the addresses associated with them are/were incorrect and they had to PULL THE ENTIRE SHIPMENT from shipping. It's 500 X series units that are delayed. THEY HAVE NOT SHIPPED! Anyone who says so is incorrect. They are still in China and are working with UPS in applying new tracking #'s with the correct addresses to the packages. They told me this will be completed by Monday the 24th of December and they should all ship out by a few days after Christmas. WHAT A LOAD OF ****!

Pathetic! Not even an apology. I even asked why didn't you e-mail the other 500 or so people about this and why are they left in limbo? I've spent hours on the phone trying to find out the truth to this situation and nobody has done a damn thing to assist me. I had to do all the calling and follow up. My own damn rep hasn't returned any of my 5 calls and voicemails.

 

[tasmanian]

Its going to take them 17 days just hand it over to fedex/ups or it will arive on 12/20?

 

[dbk]

Is it coming from China?

 

[mrSHEiK124]

Dell had my estimated ship date set about three weeks after I bought my laptop. I got it same day next week. Go figure.

 

[aphex]

I ordered my X60 tablet from lenovo back in July. It shipped about a week after I placed the order.

What amazed me was that it arrived from Taiwan -> Florida in less than 24 hours

 

[Skeeedunt]

Originally posted by: mrSHEiK124
Dell had my estimated ship date set about three weeks after I bought my laptop. I got it same day next week. Go figure.

Same (more or less).

 

[George P Burdell]

Originally posted by: tasmanian
Its going to take them 17 days just hand it over to fedex/ups or it will arive on 12/20?

The website says "Estimated shipping date 12/20/2007". After that, it'll be two business days.

Originally posted by: dbk
Is it coming from China?

Maybe. I think China/Taiwan.

 

[RossMAN]

Which model did you order?

 

[secretanchitman]

probably not as bad as ordering my macbook pro. i ordered it stock (not built to order) with a matte screen, and it took them almost a month to get to me!

 

[LordMorpheus]

Originally posted by: George P Burdell
I bought it on 12/3 and the online tracking thing says it'll ship on 12/20. To add to this nuisance, the website doesn't give you an estimated ship date until AFTER you pay and fill out a shipping address. I'm leaving for Christmas break in four days - had I put in my school address instead of home address for shipping, I'd be screwed.

Bastards. I hope the wait is worth it.

/impatiently checking online tracking

I bought a nice 15.4" T61p on thanksgiving (11/22).

The estimated ship date was 12/11

It arrived 11/29.

Don't sweat it, they conservatively estimate their ship dates.

Originally posted by: aphex
I ordered my X60 tablet from lenovo back in July. It shipped about a week after I placed the order.

What amazed me was that it arrived from Taiwan -> Florida in less than 24 hours

Thank the date line for that.

 

[DaWhim]

lenovo will ship it the fastest method possible to get it to you once it is done. I would say it will arrive before 12/20.

 

[George P Burdell]

Originally posted by: RossMAN
Which model did you order?

Got the X61 with a few upgrades. I looked around for a hot deal and got 25% off for their Christmas sale + 15% off with CPP + 10% off with coupon

Originally posted by: LordMorpheus
Don't sweat it, they conservatively estimate their ship dates.

Originally posted by: DaWhim
lenovo will ship it the fastest method possible to get it to you once it is done. I would say it will arrive before 12/20.

That's great!

 

[CycloWizard]

My GF (also a GT alum, which I'm guessing you are as well from the name) also ordered the same model on 11/24. She actually received it around 12/3 after it spent a few days in customs. I bought an HP laptop which shipped from the same place (Shanghai) back in August and it took them longer to make the thing than it took Lenovo to make hers, ship it, wait in customs, and actually arrive.

 

[George P Burdell]

You guys were right - the laptop was shipped today (instead of the 20th) so I'm expecting it on Thursday. Yay! My finals end on Thursday so the timing couldn't be better

 

[alien42]

i ordered a T61 the same day as you and mine is on its way to Louisville... (i went with the free shipping)

Location Date Local Time Description
LOUISVILLE, KY, US 12/11/2007 3:31 A.M. IN TRANSIT TO
ANCHORAGE, AK, US 12/10/2007 11:30 P.M. DEPARTURE SCAN
GUANGZHOU, CN 12/10/2007 8:18 P.M. DEPARTURE SCAN
GUANGZHOU, CN 12/08/2007 8:15 P.M. EXPORT SCAN
12/08/2007 8:12 P.M. HUB SCAN
SHENZHEN, CN 12/08/2007 4:00 P.M. DEPARTURE SCAN
SHENZHEN, CN 12/07/2007 7:02 P.M. ORIGIN SCAN

CN 12/08/2007 11:33 P.M. BILLING INFORMATION RECEIVED

 

[George P Burdell]

Originally posted by: alien42
i ordered a T61 the same day as you and mine is on its way to Louisville... (i went with the free shipping)

Location Date Local Time Description
LOUISVILLE, KY, US 12/11/2007 3:31 A.M. IN TRANSIT TO
ANCHORAGE, AK, US 12/10/2007 11:30 P.M. DEPARTURE SCAN
GUANGZHOU, CN 12/10/2007 8:18 P.M. DEPARTURE SCAN
GUANGZHOU, CN 12/08/2007 8:15 P.M. EXPORT SCAN
12/08/2007 8:12 P.M. HUB SCAN
SHENZHEN, CN 12/08/2007 4:00 P.M. DEPARTURE SCAN
SHENZHEN, CN 12/07/2007 7:02 P.M. ORIGIN SCAN

CN 12/08/2007 11:33 P.M. BILLING INFORMATION RECEIVED

Nice. I got a X61 with free 2 day shipping, but I don't know if it is two days from China to my door or two days inside the United States.

 

[RossMAN]

Originally posted by: George P Burdell
You guys were right - the laptop was shipped today (instead of the 20th) so I'm expecting it on Thursday. Yay! My finals end on Thursday so the timing couldn't be better

Of course we expect pics of your laptop and a mini-review!

 

[alien42]

Originally posted by: George P Burdell

Originally posted by: alien42
i ordered a T61 the same day as you and mine is on its way to Louisville... (i went with the free shipping)

Location Date Local Time Description
LOUISVILLE, KY, US 12/11/2007 3:31 A.M. IN TRANSIT TO
ANCHORAGE, AK, US 12/10/2007 11:30 P.M. DEPARTURE SCAN
GUANGZHOU, CN 12/10/2007 8:18 P.M. DEPARTURE SCAN
GUANGZHOU, CN 12/08/2007 8:15 P.M. EXPORT SCAN
12/08/2007 8:12 P.M. HUB SCAN
SHENZHEN, CN 12/08/2007 4:00 P.M. DEPARTURE SCAN
SHENZHEN, CN 12/07/2007 7:02 P.M. ORIGIN SCAN

CN 12/08/2007 11:33 P.M. BILLING INFORMATION RECEIVED

Nice. I got a X61 with free 2 day shipping, but I don't know if it is two days from China to my door or two days inside the United States.

my shipping just updated with this...

LOUISVILLE, KY, US 12/11/2007 3:56 P.M. THE SHIPMENT IS BEING HELD BY BROKERAGE FOR REASONS BEYOND UPS' CONTROL

 

[Drakkon]

i purchased 2 laptops at the beginning of this year from them....1 took appx 10 days to get to me...the other took 3 weeks.I remember as i spent countless hours on the phone about once a day checking about my shipment and where it was at. Once it is held for brokerage and released your good to go and get it the next day however.

 

[MmmSkyscraper]

Originally posted by: dbk
Is it coming from Pluto?

Fixed.

 

[alien42]

and the real fun (customs) begins...

LOUISVILLE, KY, US 12/12/2007 10:16 A.M. A SPECIAL CUSTOMS DELAY IS REQUIRED FOR THIS LIVE ENTRY / BROKERAGE RELEASED SHIPMENT. SHIPMENT IS SUBMITTED TO CLEARING AGENCY FOR FURTHER CLEARANCE

12/12/2007 10:06 A.M. THIS SHIPMENT IS WAREHOUSED UNTIL IT IS RELEASED BY CLEARING AGENCY / BROKERAGE RELEASED SHIPMENT. SHIPMENT IS SUBMITTED TO CLEARING AGENCY FOR FURTHER CLEARANCE

12/12/2007 10:06 A.M. A SPECIAL CUSTOMS DELAY IS REQUIRED FOR THIS LIVE ENTRY

12/12/2007 9:13 A.M. THIS SHIPMENT IS WAREHOUSED UNTIL IT IS RELEASED BY CLEARING AGENCY


from what i have gathered on the notebook review forums is that a day or two after this the package will be delivered which matches the current "Rescheduled Delivery: 12/14/2007" from UPS.

 

[Googer]

Originally posted by: George P Burdell
I bought it on 12/3 and the online tracking thing says it'll ship on 12/20. To add to this nuisance, the website doesn't give you an estimated ship date until AFTER you pay and fill out a shipping address. I'm leaving for Christmas break in four days - had I put in my school address instead of home address for shipping, I'd be screwed.

Bastards. I hope the wait is worth it.

/impatiently checking online tracking



UPDATE: You guys were right - the laptop was shipped today (instead of the 20th) so I'm expecting it on Thursday. Yay! My finals end on Thursday so I can play with the new toy

For future reference, you can contact Lenovo or the shipper and update your shipping address. Or have a trusted friend forward it to your vacation location.

 

[George P Burdell]

My laptop has disappeared into a black hole. Lenovo says they shipped it, but UPS has no idea where the package is. I did not think it was possible for UPS to not know where a package is. After repeated calls to Lenovo and UPS on Friday/Saturday, I was promised more information and a new tracking number by Monday.

I have a feeling I'll have to call Lenovo again and make a ruckus before they do anything.

 

[KLin]

Originally posted by: George P Burdell
My laptop has disappeared into a black hole. Lenovo says they shipped it, but UPS has no idea where the package is. I did not think it was possible for UPS to not know where a package is. After repeated calls to Lenovo and UPS on Friday/Saturday, I was promised more information and a new tracking number by Monday.

I have a feeling I'll have to call Lenovo again and make a ruckus before they do anything.

Well that sucks big donkey hoof.

 

[George P Burdell]

Turns out I'm not the only guy facing this problem. Now I'm thinking about canceling my order.

http://forum.notebookreview.com/showthread.php?t=197646