How long do Harddrive RMA usually take?

[BamBam215]

I cannot believe it. This 160gb HD crashed before but I got it to work again. Just a second ago it died out of nowhere and I lost 120gb worth of sh!t. I guess I have to RMA it now but I desperately need HD space. How long would it take to RMA it? If it's too long, I might have to go buy another. This is a Western Digital drive.

 

[WannaFly]

WD has the BEST RMA!

Have you called them? Give them a credit card #, they'll next day (or 2 day i think) a new (read: refurbished) drive to you, and you send yours back. All you have to pay for is shipping.

OR

Send yours to them
in ~4 weeks you'll get a new (read: refurbished) one back.

 

[Spac3d]

Originally posted by: WannaFly
WD has the BEST RMA!

Have you called them? Give them a credit card #, they'll next day (or 2 day i think) a new (read: refurbished) drive to you, and you send yours back. All you have to pay for is shipping.

OR

Send yours to them
in ~4 weeks you'll get a new (read: refurbished) one back.

Maxtor has the same system.

 

[BamBam215]

do you know their ph#? do i also need a receipt? i bought this off someone used 1-2 months ago.

 

[slycat]

crapola Fujitsu actually...surprisingly has one of the best ones...something called No Excuses...
super fast, all free labels, and like they said...no excuses, if its a bad fujitsu...it'll get replaced.
no questions asked...no tests have to be done on the unit. More liberal policy than WD or Maxtor.

One of worse is IBM...of course now no longer in hdd business...all rma taken over by Hitachi.
need to perform tests...no free labels so return from your own pocket. Takes more than 14days...they is suck.

 

[XZeroII]

Originally posted by: BamBam215
do you know their ph#? do i also need a receipt? i bought this off someone used 1-2 months ago.

They have the serial number on file and check if it is still under waranty from them. no reciept or ID needed.

 

[TrueBlueLS]

So basically I would have no chance of having my hard drive fixed specifically and being able to get the data off of it when I go to RMA mine?

 

[BamBam215]

can they recover data? i dont think i want them to see what i've been d/ling when they try to fix it

 

[BamBam215]

Okay we have a problem> i was filling out the advance RMA forms on western digitals site and they said my warranty has expired. the drive manufacture date is july of 2002 and it said the warranty expired on july 2002. wtf?

 

[ReiAyanami]

i currently avoid WDC, Maxtor, IBM and Fujitsu

i like Seagate, Samsung

that is until one of them fails

 

[WannaFly]

Just call them...they'll tell you what to do

one thing you will need to do is run the WD diagnostic software on it to get an error code...

CAN they recover data, WILL they: for themselves, probably not, for you: yes, for lots of $$$.

 

[edro]

If I RMA a Compaq hard drive (Seagate, Fujitsu, WD, or Maxtor) before 4pm on a weekday, I can have it the following day. That, of course, is Large Business service....... but if I personally have one that goes bad, I call it in the same way (under our company name) and I get the same service

 

[BamBam215]

i haven't ran the wd diagnostic utility. i've ran windows scandisk and chkdsk several times though. after the several times it crash, it would find problems w/ the file allocation tables.