How is Sony's monitor support?

[mfavin]

I've heard that Sony has little support in comparison to KDS, CTX, and Samsung. If I get a 21" monitor that has poor quality (color bleeding, blurry areas, etc) which company is best to deal with ?

 

[jagr10]

IBM's customer service is excellent! If a product is defective, they'll send you a box by next day air and you stick your item in it and send it back (it's all prepaid by IBM). THen they send you a working item. They're quite flexible. I ripped my speaker cord once because of something stupid i did and i phoned them up and said what happened and they sent me brand new speakers and i sent the old ones back. THat's it. Plus they're available 24hrs for tech support.

 

[RossMAN]

I've heard that Sony has little support.

I've heard the same thing (despite how wonderful the Sony G400 monitor is) I would stick with KDS and Samsung.

 

[Viper22]

Well ive got a GDM-F400 19" Monitor. Thing cost me $994 when i got it and was broken out of the box. So far ive had 2 others with the same problem and only thing Sony will do is keep making me ship them to PA to get fixed. Last time i did that they gave me a Refurb and it has the exact same problems. Bastards will not replace it with a new one. Im still pissed at them for that, go and pay almost $1000 for a monitor and they wont replace it when it goes bad.

Viper22

 

[AaronP]

that does suck, I know that Compaq ships you a new monitor, then you ship your old one back to them in the same box as the new one arrived in. And they pay for shipping both ways!

 

[PliotronX]

Oh man, Sony is pretty bad in the service & support department. They lied to me about having loaners to issue customers while the RMA'd monitor was shipped. OTOH if you buy a Sony, you have a smaller chance of getting one with defects, I think. I've heard KDS has a pretty bad RMA rate, but their S&S is pretty good.