How is RMA with FIC?

[virmaior]

A couple of weeks ago my FIC-PA2013 Rev2.0 2mb MVP3 super socket 7 board just gave out. I think it was the AGP port dying from the power drain of the video card. (If you look on their website and a few others, you can find that such problems did exist. They usually advise against using GOOD video cards in these mb's in the agp form as a result).
I was wondering if anyone could give me an estimate of how long it would take to get an RMA from these people. I've done their tech support thing online (to which I don't expect to get a reply for a long time). I've also called the number and spoken with one of their technical support guys, but he was unable to copy down my e-mail, so he gave me his. I have since e-mailed him a thorough description of the problem. That was last week. How long will it be before:
1. I get a reply
2. I get an RMA authorization
3. I get a new MB

Does anyone have any experience with this?

 

[desy]

You didn't buy you Mb from FIC direct did you?
Prolly a 3rd party, thats how I get em. So I deal with my supplier and let them worry about FIC. so it ususally depends on how how good your 3rd party guy is. Mine faxes me back same day with RMA # and then I ship by Air if I need it fast but they'll only ship ground back and cover shipping one way. So basically its a week long process.

 

[wj]

I just RMA FIC back a 503+ board, took three e-mail to get the RMA number. They got my board on 6/16/2000, i sent them an e-mail today to see if and when I was going to get my board or a new one back. They will return an e-mail back but it will be a few days. Or I send them the same e-mail about 20 time in one day to get there ATT. This is the 2nd board I'v sent back to FIC so I know what it takes. Just hang in there and don't give up. By the way my board would not run a video card, PCI or AGP, chip on the board must of gave up. And this is the 2nd 503+ board that I'v sent back.


wj