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How is Dell with returns/exchanges for laptops?

K

Kev

Lifer
My sister's laptop has this problem where the LCD screen will turn on for a few seconds and then turn off (you can still see the screen but it is really faded - I think something is wrong with the backlight).

Anyway she's probably going to have to exchange it or get it repaired. I was wondering if anyone had experience with this... how long does the process usually take, because she needs her laptop for school.
 
they are considerably better than sony or at least in my experience since a sony i had took 3 weeks to get back and a dell i got back in a week.
 
What warrenty does the laptop have, if you have onsite, they'll be out the next day with the parts and it takes 15-20 minutes to replace with the lcd kit.
 
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