The story (so you know what I've been through up until now):
I have 2 2x2 GB kits of DDR2 from a memory manufacturer who shall remain nameless. Total of 8 GB in 4 modules.
Two of the 4 modules failed, I sent them in for RMA.
Week & a half later I have a package waiting for me at FedEx. Unfortunately they shipped it signature required so I had to drive 1/2 hour each way to go get it (can't re-direct to my work, & can't be home to get it...). I pick it up, & it's a single 2 GB module (1/2 of what I sent in). I call their RMA department, they're going to send me another module. Unfortunately their stock is in lockdown for inventory so it will be a day or two before they can ship. No problem, I provide my work address so I don't have to drive to pick it up.
Another week goes by & I haven't heard anything, so I call them again. Nothing has shipped. I explain I'm going to be headed out of town so it needs to ship ASAP if it's going to get to me before I leave. They say no problem, I should have it tomorrow. An hour later I get an e-mail saying they're shipping me a 2 GB kit (2x1 GB). I called them again, they say it's too late to ship that day which makes it too late to get it before my trip. They agree to cancel the 2x1 GB shipment, & I'll call them in two weeks when I'm back in town to get a 2nd 2 GB module.
A few days later when I'm 8,000 miles away I get a call from the g/f. She picked up a FedEx package for me (the 1/2 hour each way drive again)... Sure enough it's the 2 GB kit. So if you're keeping score I now have 1 2 GB module and 1 2 GB kit, but no 4 GB kit.
I get back, I call them yet again. I explain the situation, they say they'll send me a shipping label for everything I've received thus far. Once they receive the kit + module back they'll send me a 4 GB kit. Annoying, but I didn't feel like arguing. Once again I verify that they're shipping to my work address so that I don't have to drive. Three days later I have another FedEx door tag at home. I call the RMA department yet again to ask if this is memory or a label, because if it's a label I'm not driving to get it they can resend it to my work like they agreed to. Turns out it's memory (2 GB module), and the label should have been e-mailed. Needless to say I never got an e-mail with a label. They asked me to update my ticket asking again for a label, so I did. I drove 1 hour again to pick up the third package & I now have a full 4 GB kit.
[Cliff's]
RMA'd 4 GB kit
Received 2 GB module
Called and asked for a second module.
Got e-mail saying they were sending a 2 GB kit
Called and warned them they were shipping the wrong thing.
Received 2 GB kit
Called again, agreed to return 2 GB kit + 2 GB module in exchange for 4 GB kit.
Received 2 GB module
Called again, advised them I still hadn't received shipping label.
A total of 6 phone calls, 3 hours of driving, and one month later I have more memory than I should.
[/Cliff's]
Now... How much more out of my way should I go before I make use of this 2GB kit? They've managed to screw things up at every single step, & not only did I warn them before they shipped the wrong item I've now asked 3 times for a label to return it (twice by phone, once by trouble ticket). Have I fulfilled my duties as an honest customer?
Viper GTS
I have 2 2x2 GB kits of DDR2 from a memory manufacturer who shall remain nameless. Total of 8 GB in 4 modules.
Two of the 4 modules failed, I sent them in for RMA.
Week & a half later I have a package waiting for me at FedEx. Unfortunately they shipped it signature required so I had to drive 1/2 hour each way to go get it (can't re-direct to my work, & can't be home to get it...). I pick it up, & it's a single 2 GB module (1/2 of what I sent in). I call their RMA department, they're going to send me another module. Unfortunately their stock is in lockdown for inventory so it will be a day or two before they can ship. No problem, I provide my work address so I don't have to drive to pick it up.
Another week goes by & I haven't heard anything, so I call them again. Nothing has shipped. I explain I'm going to be headed out of town so it needs to ship ASAP if it's going to get to me before I leave. They say no problem, I should have it tomorrow. An hour later I get an e-mail saying they're shipping me a 2 GB kit (2x1 GB). I called them again, they say it's too late to ship that day which makes it too late to get it before my trip. They agree to cancel the 2x1 GB shipment, & I'll call them in two weeks when I'm back in town to get a 2nd 2 GB module.
A few days later when I'm 8,000 miles away I get a call from the g/f. She picked up a FedEx package for me (the 1/2 hour each way drive again)... Sure enough it's the 2 GB kit. So if you're keeping score I now have 1 2 GB module and 1 2 GB kit, but no 4 GB kit.
I get back, I call them yet again. I explain the situation, they say they'll send me a shipping label for everything I've received thus far. Once they receive the kit + module back they'll send me a 4 GB kit. Annoying, but I didn't feel like arguing. Once again I verify that they're shipping to my work address so that I don't have to drive. Three days later I have another FedEx door tag at home. I call the RMA department yet again to ask if this is memory or a label, because if it's a label I'm not driving to get it they can resend it to my work like they agreed to. Turns out it's memory (2 GB module), and the label should have been e-mailed. Needless to say I never got an e-mail with a label. They asked me to update my ticket asking again for a label, so I did. I drove 1 hour again to pick up the third package & I now have a full 4 GB kit.
[Cliff's]
RMA'd 4 GB kit
Received 2 GB module
Called and asked for a second module.
Got e-mail saying they were sending a 2 GB kit
Called and warned them they were shipping the wrong thing.
Received 2 GB kit
Called again, agreed to return 2 GB kit + 2 GB module in exchange for 4 GB kit.
Received 2 GB module
Called again, advised them I still hadn't received shipping label.
A total of 6 phone calls, 3 hours of driving, and one month later I have more memory than I should.
[/Cliff's]
Now... How much more out of my way should I go before I make use of this 2GB kit? They've managed to screw things up at every single step, & not only did I warn them before they shipped the wrong item I've now asked 3 times for a label to return it (twice by phone, once by trouble ticket). Have I fulfilled my duties as an honest customer?
Viper GTS
Facebook
Twitter