How do you feel about specific warranty periods for things you buy?

[Nocturnal]

Do you feel that the retailer or whoever sold you the item or service should honor a warranty forever?

Do you usually agree with a 14 day return policy or a 1 year warranty?

Even if say for instance it's a day after your warranty runs out, do you expect the retailer or whomever, to honor your warranty even if it's a date out of warranty? Or how about if it's a month out of warranty?

As a retailer or a business, is it OKAY to continously budge on these specific warranty dates or should one stand firm and say we have x amount of days, and if they do not honor the warranty after the set amount of days?

 

[archcommus]

Do you feel that the retailer or whoever sold you the item or service should honor a warranty forever?

No, they are only responsible for DOA parts or if you decide you don't want the product within a reasonable amount of time.

Do you usually agree with a 14 day return policy or a 1 year warranty?

14 day return policy - I agree with this for high-end electronics since people tend to like to "rent." Anything else it should be 30 days at least, which it usually is if not more.

For one year warranties, I feel this is the bare minimum acceptable for reasonably priced products, reasonably priced meaning no more than a hundred or $150. However I prefer things to have three years, and I almost demand it for more expensive things.

Even if say for instance it's a day after your warranty runs out, do you expect the retailer or whomever, to honor your warranty even if it's a date out of warranty? Or how about if it's a month out of warranty?

For a 30-day return policy, I expect them to honor it up to 2 or 3 days over. For a one-year warranty, at least a week or so, certainly not a month.

As a retailer or a business, is it OKAY to continously budge on these specific warranty dates or should one stand firm and say we have x amount of days, and if they do not honor the warranty after the set amount of days?

It can be okay either way. Some companies are large and really need to stay strict to keep within budget, and I understand that. Other companies are able to stay successful and profitable even while taking the customer's side and being a bit leniant. Newegg and Costco come to mind.

 

[mugs]

Originally posted by: archcommus
Do you feel that the retailer or whoever sold you the item or service should honor a warranty forever?

No, they are only responsible for DOA parts or if you decide you don't want the product within a reasonable amount of time.

They don't have to take a return if you decide you don't want the product in any amount of time, but it's nice that most retailers do.


OP to answer your questions -
No I don't think a retailer should honor a warranty forever. Warranties cover manufacturing defects only. How long does it take for a manufacturing defect to appear?

I don't expect anyone to honor a warranty that has expired.

Consumers abuse warranties.

 

[GeekDrew]

I personally think that warranties are way too popular, and that companies shouldn't be offering as many warranties as they currently do... it has spoiled the public, and the situation just continues to decline.

 

[SarcasticDwarf]

Originally posted by: mugs
Consumers abuse warranties.

Yes and no. It is pretty safe to say that most merchandise is of very poor quality. It isn't until you start buying extremely expensive items that you seem to have good quality (exception: vehicles).

 

[crypticlogin]

1) No, the retailer has nothing to do with the manufacturer's warranty.

2) 14 days/30 days is long enough for me to decide whether or not I'm keeping said item. Isn't that what the return policy is for? As for the 1 year warranty, unless I decide to buy an extension, it's between me and the manufacturer. Besides, purchasing should take into account the warranties -- 1 or 3 years on hard drives anyone?

3) Again, it's the manufacturer that should honor the warranty but if it's x days or months beyond the expiration, it's tough nuts. I didn't buy the item based on a hidden grace period after the expiration date. It might be a good business decision if I was a good customer and would encourage my patronage, but I don't rely on that.

4) See 3.

 

[TallBill]

All of my firearms have lifetime warranties.

 

[mugs]

Originally posted by: crypticlogin
2) 14 days/30 days is long enough for me to decide whether or not I'm keeping said item. Isn't that what the return policy is for? As for the 1 year warranty, unless I decide to buy an extension, it's between me and the manufacturer. Besides, purchasing should take into account the warranties -- 1 or 3 years on hard drives anyone?

This is exactly why I buy Seagate drives.

 

[eplebnista]

I feel that companies should honor warranties under the terms of the original agreement. If the product fails after the warranty runs out, I feel that I have gotten my moneys worth out of it, and buy a new one if it is a product I still have a need for.