How do I get an english speaking person to help me after calling hp...

[FearoftheNight]

DOes anyone have any idea how I can get someone who speaks english at hp? This indian guy is driving me nuts omgeee..............

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http://forums.anandtech.com/i/...ace-icon-small-sad.gif</a>" border="0"> I repeat everything like 8x and he has no idea what i'm saying.

 

[Anubis]

ask to speak to a manager

 

Originally posted by: Anubis
ask to speak to a manager

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[Aharami]

what the heck is up with the icons?

and yes...ask to speak with a supervisor/manager

 

[Hammer]

asking to speak to a manager is useless. those are in india too. the trick is to buy a system from their business lines. those are all handled in the US.

 

[Phoenix86]

Originally posted by: Hammer
asking to speak to a manager is useless. those are in india too. the trick is to buy a system from their business lines. those are all handled in the US.

Winnar, I'm pretty sure Dell is the same way... Business support=US, Home support=India.

 

[trmiv]

Had this same experience when I called Verizon wireless the other day. I couldn't understand a damn thing the guy was saying.

 

[Aharami]

Originally posted by: Hammer
asking to speak to a manager is useless. those are in india too. the trick is to buy a system from their business lines. those are all handled in the US.

hmmm. learn hindi?

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[dartworth]

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[torpid]

Originally posted by: Aharami

Originally posted by: Hammer
asking to speak to a manager is useless. those are in india too. the trick is to buy a system from their business lines. those are all handled in the US.

hmmm. learn hindi?

I'm willing to wager that their hindi is worse than their english.

 

[aplefka]

Try calling at a different time, maybe you'll catch someone new on shift?

And wtf is up with the smileys, seriously.

 

[FearoftheNight]

hahha i just kept calling diff depts until i got one that spoke english

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and wuts up w/ the AT icons today

 

[GasX]

click here

 

[MisterJackson]

There is an "HP tech support chat feature". Use it. There's a guy named Yuri who is pretty good.

 

[yoda291]

if you know what's wrong with the machine, you can try to figure out one of the exit phrases. I know if you call dell support and say you have an identical machine and swapped parts to make it work, they fly you through to the end of the script and send out a replacement. I've been doing it for a while now and it has yet to fail me.

 

[NogginBoink]

The only way to reverse this trend is to let companies know that you're dissatisfied with support that you're getting.

 

[jmgonzalez]

have you tried the online support chat on the HP site? I used that once for a laptop display that went out, and even though it was with someone from India, the written statements were much clearer to understand.

 

[toant103]

Originally posted by: Anubis
ask to speak to a manager

 

[Platypus]

Originally posted by: NogginBoink
The only way to reverse this trend is to let companies know that you're dissatisfied with support that you're getting.

Hahahahahahahahahahahaha *gasp*



































ahahahahahahahahahahahahahaha.

You think companies give a flying fvck about you? As long as their bottom line isn't tampered with they'll continue to do what's cheaper for them, which for places like Dell is never going to stop growing. As a home user, you get screwed ever more, at least business is American based, and it still fvcking fails to accomplish even a single task without having to jump through 15 different hoops and rolls of red tape.