How do I get an english speaking person to help me after calling hp...

FearoftheNight

Diamond Member
Feb 19, 2003
5,101
0
71
DOes anyone have any idea how I can get someone who speaks english at hp? This indian guy is driving me nuts omgeee..............
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http://forums.anandtech.com/i/...ace-icon-small-sad.gif</a>" border="0"> I repeat everything like 8x and he has no idea what i'm saying.
 

Aharami

Lifer
Aug 31, 2001
21,205
165
106
what the heck is up with the icons?

and yes...ask to speak with a supervisor/manager
 

Hammer

Lifer
Oct 19, 2001
13,217
1
81
asking to speak to a manager is useless. those are in india too. the trick is to buy a system from their business lines. those are all handled in the US.
 

Phoenix86

Lifer
May 21, 2003
14,644
10
81
Originally posted by: Hammer
asking to speak to a manager is useless. those are in india too. the trick is to buy a system from their business lines. those are all handled in the US.

Winnar, I'm pretty sure Dell is the same way... Business support=US, Home support=India.
 

trmiv

Lifer
Oct 10, 1999
14,670
18
81
Had this same experience when I called Verizon wireless the other day. I couldn't understand a damn thing the guy was saying.
 

Aharami

Lifer
Aug 31, 2001
21,205
165
106
Originally posted by: Hammer
asking to speak to a manager is useless. those are in india too. the trick is to buy a system from their business lines. those are all handled in the US.

hmmm. learn hindi?
http://forums.anandtech.com/i/...-icon-small-tongue.gif</a>" border="0">
 

dartworth

Lifer
Jul 29, 2001
15,200
10
81
http://forums.anandtech.com/i/...e-icon-small-smile.gif</a>" border="0">
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torpid

Lifer
Sep 14, 2003
11,631
11
76
Originally posted by: Aharami
Originally posted by: Hammer
asking to speak to a manager is useless. those are in india too. the trick is to buy a system from their business lines. those are all handled in the US.

hmmm. learn hindi?
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I'm willing to wager that their hindi is worse than their english.
 

aplefka

Lifer
Feb 29, 2004
12,014
2
0
Try calling at a different time, maybe you'll catch someone new on shift?

And wtf is up with the smileys, seriously.
 

FearoftheNight

Diamond Member
Feb 19, 2003
5,101
0
71
hahha i just kept calling diff depts until i got one that spoke english
http://forums.anandtech.com/i/...-icon-small-tongue.gif</a>" border="0">...


and wuts up w/ the AT icons today
 

yoda291

Diamond Member
Aug 11, 2001
5,079
0
0
if you know what's wrong with the machine, you can try to figure out one of the exit phrases. I know if you call dell support and say you have an identical machine and swapped parts to make it work, they fly you through to the end of the script and send out a replacement. I've been doing it for a while now and it has yet to fail me.
 

NogginBoink

Diamond Member
Feb 17, 2002
5,322
0
0
The only way to reverse this trend is to let companies know that you're dissatisfied with support that you're getting.
 

jmgonzalez

Senior member
Dec 1, 1999
525
0
0
have you tried the online support chat on the HP site? I used that once for a laptop display that went out, and even though it was with someone from India, the written statements were much clearer to understand.
 

Platypus

Lifer
Apr 26, 2001
31,046
321
136
Originally posted by: NogginBoink
The only way to reverse this trend is to let companies know that you're dissatisfied with support that you're getting.


Hahahahahahahahahahahaha *gasp*



































ahahahahahahahahahahahahahaha.

You think companies give a flying fvck about you? As long as their bottom line isn't tampered with they'll continue to do what's cheaper for them, which for places like Dell is never going to stop growing. As a home user, you get screwed ever more, at least business is American based, and it still fvcking fails to accomplish even a single task without having to jump through 15 different hoops and rolls of red tape.