Started happening about a month or two ago. Havent installed any new hardware like the screen suggests, so not sure what it could be. Anyone know how to deal with this?
How do I fix this BSOD thats starting to occur frequently?
- Thread starter jimrawr
- Start date
Fardringle
Diamond Member
- Oct 23, 2000
- 9,200
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If you can get into Windows, run WhoCrashed (scroll down a little to find the download link for WhoCrashed and click the Analyze button and see if it can tell you what is causing the errors.
I am using Windows 7 Ultimate. I am not overclocking. Usually it seems to be happening when I am exiting a game, or alt-tabbing out of a game back into windows. So maybe its a graphics card driver that needs to be updated? here is the WhoCrashed report. Can anyone make any sense of this?
On Mon 6/9/2014 3:06:57 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\060814-100137-01.dmp
This was probably caused by the following module: win32k.sys (win32k+0xC5733)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF960000C5733, 0xFFFFF88009E0E030, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Mon 6/9/2014 3:06:57 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: win32k.sys (win32k!memset+0x863)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF960000C5733, 0xFFFFF88009E0E030, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Tue 5/6/2014 12:54:41 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\050514-14305-01.dmp
This was probably caused by the following module: win32k.sys (win32k+0xC5733)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF960001A5733, 0xFFFFF8800B660030, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
Burpo
Diamond Member
- Sep 10, 2013
- 4,223
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- Jan 31, 2000
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Updated drivers via catalyst, and then crashed a few hours later. It did happen again as I was trying to alt-tab out of a game. This isnt the only time it occurs though.
sbpromania
Senior member
Hi jimrawr,
I also had some BSOD errors and discovered that those were caused by a ram stick. Try removing one RAM stick, see if the BSOD still occurs and let us know if your error was fixed.
I also had some BSOD errors and discovered that those were caused by a ram stick. Try removing one RAM stick, see if the BSOD still occurs and let us know if your error was fixed.
This problem is either video driver related or ram related or Too many 3rd party video drivers.
This will happen when you install the grandmal seizure video driver pack for VLC.
If you downloaded that uber super duper video driver pack that claims to play every video created by mankind then that is your problem.
Should also note here that even a virus can make that win32k.sys show up on a BSOD.
Other programs that can cause this is certain scanners that uses window hooks as a way to inoculate Windows from certain infections. Make sure you do not have multiple security software running.
Example:
Norton Antivirus with MALWAREBYTES and Spybot and Ccleaner and System mechanic.
I have even seen some people run Norton and Mcafee at the same time and that is just asking for serious problems.
The only thing you should have running on your system tray is:
1. The clock
2. Antivirus
3. (any instant message/video app)
4. Nvidia or ATI or Intel video icon
5. Network/Wifi icon
Anything more just sucks up too much cpu cycles thus choking the win32k.sys process
Things you can do to help make sure you prevent is to also defrag your hard drive(unless it is SSD)
The reason why I say it could be a video driver pack is because most modern pc games sometimes has those video cut scenes and when those videos play inside the game and you got those VLC video driver packs installed then you will just make that game choke to death.
This will happen when you install the grandmal seizure video driver pack for VLC.
If you downloaded that uber super duper video driver pack that claims to play every video created by mankind then that is your problem.
Should also note here that even a virus can make that win32k.sys show up on a BSOD.
Other programs that can cause this is certain scanners that uses window hooks as a way to inoculate Windows from certain infections. Make sure you do not have multiple security software running.
Example:
Norton Antivirus with MALWAREBYTES and Spybot and Ccleaner and System mechanic.
I have even seen some people run Norton and Mcafee at the same time and that is just asking for serious problems.
The only thing you should have running on your system tray is:
1. The clock
2. Antivirus
3. (any instant message/video app)
4. Nvidia or ATI or Intel video icon
5. Network/Wifi icon
Anything more just sucks up too much cpu cycles thus choking the win32k.sys process
Things you can do to help make sure you prevent is to also defrag your hard drive(unless it is SSD)
The reason why I say it could be a video driver pack is because most modern pc games sometimes has those video cut scenes and when those videos play inside the game and you got those VLC video driver packs installed then you will just make that game choke to death.
Last edited:
Thanks, lots of useful information here. I have not installed any VLC driver packs, at least not unless VLC auto-downloads this stuff? I will run a virus scan when I get home. I do run malware bytes and avast, but nothing else. I figured they largely run different functions, one for viruses one for malware..?
I do have an SSD, so no defrag required. No video cutscenes, the only games I am really playing right now is Heroes of the Storm, and Hearthstone. Its typically crashing when I alt/tab from the game back to windows. I never get to windows, and I get the BSOD. Its also happening just while in windows though, but less frequently than when I am tabbing out of a game.
Make sure in game video resolution is the same as regular desktop resolution this way nothing needs to be reset when alt tabbing.
Also did you customize your swap file any? How many hard drives do you have installed?
Also did you customize your swap file any? How many hard drives do you have installed?
I will look at the game resolution to see if they match. Dont even know what a swap file is, so no to that. I have one SSD and one regular HDD. Also one external. Nothing has changed on the PC hardware wise for 3 years, so I am thinking its more software related (or bad hardware).
Do a SMART test of your hard drive from within the BIOS.
Should have a diagnose hard drive option.
I have seen failing secondary hard drives crash a computer before.
Should have a diagnose hard drive option.
I have seen failing secondary hard drives crash a computer before.
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