It is feared that the american express building was going to collapse due to excess debris from the WTC's collapse. Also, the WTC housed a lot of internet connectivity that could very possibly have been disrupted as well.
...highly likely that the site is being hit hard with inquiries... i beleive both airliners were also partners of varying degrees with amex with promos and such.
The amex building is definitely closed down, as its just adjacent to the towers across the highway. They showed the pedestrian pass over the highway to it, and the highway, and its a complete nuclear holocost zone with debris and dust everywere.
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