How can I contact Khypermedia about rebate?

[Aristophanes]

Hi:

I post here rarely except to sell or buy, so my apologies if I am posting incorrectly this time. I bought a Khypermedia 52X CDRW Drive at Office Max on October 3, and still have not received the $11 rebate. I got no satisfaction from the Khypermedia rebate rep (888-213-9918), who says essentially that I have been approved and my check will be coming on some as yet unspecified day. The Khypermedia Customer Service voicemail mailbox((800) 698-5798) is full, so it won't even take a message.

Does anyone know the telephone number in the US for the corporate office, and/or the Khypermedia US address?

Thanks.

 

[Karaktu]

If your check is showing approved, you're only around 10 weeks since submission, and Khypermedia usually indicates 10-12 weeks on their rebate forms. You're jumping the gun a little bit (though a full voice mail box isn't a good sign).

 

[allisolm]

For future reference, there is a thread stickied at the beginning of this forum for just this kind of thing. ~~~~ Rebate Tracking Thread ~~~~.

Karaktu is correct. Khypermedia rebates often take a long time, but they do come. Be patient. All the rebate companies require us to follow the conditions to a T, but they don't feel obligated to do the same. You might want to check contact urls, phone numbers, etc in the Rebate thread for additional information. Hope this helps.

 

[Aristophanes]

These answers are so reasonable, sweet, and good-natured, I hate to disagree that I can relax in the belief that my rebate is coming. Having applied for countless rebates, I understand that:
1. When a customer rep says that you have been approved, you may still not get your rebate because...
2. ...there is evidently a rule that suggests that, six months after the closing date of the promotion, the rebate sponsor no longer has to honor the rebate unless the customer has evidence of a correspondence with the sponsor in the interim.
3. The rebate contract says that I should receive my rebate within 8 weeks, not 12.

When I have called various rebate companies (Parago, etc.) back after an initial promise, I am often told that they have no record of the previous conversation. This goes on until the six months has passed, after which I am simply hung up on. We are talking about only $11 dollars here, but after a while I just hate being taken advantage of.

Does anyone have the corporate (not the rebate or customer service) contact information for Khypermedia?

 

[Aristophanes]

I should probably add that, despite the assurances of the customer rep, my rebate does not show up at trackmyrebate.com/Khypermedia.