How can an email only get through as cc ?

[Felecha]

Dont know which category this belongs in, but ...

For the last several weeks my daughter who has gmail has not been able to send to me at my regular email address ***@metrocast.net.

She's been using my address, sending from gmail, for a long time. We finally discovered that if she sent it as a cc to another email, it DOES go through. So for now she sends all emails to me at work, with cc to ***@metrocast.net, and I get them.

I talked with the tech guy at metrocast and he has NO idea what could be going on. He said that there actually is no difference between the format of a "to" email and a cc. They are both just emails, though they appear different in a client.

He looked in the metrocast incoming logs, he can see the cc's, but there is NOTHING in the logs for the "to" emails sent a minute or two before or after. It is not being stopped by metrocast's spam blocker. I get notices when something is blocked, have not seen hers blocked. There is nothing in those logs about her "to" emails being blocked or turned back.

The "to" emails are not being returned as undeliverable either.

I'm absolutely stumped. Any idea where to start with this? I cant find anywhere to try to ask gmail, I cant find a "tech support" or any such

 

[bsobel]

Any chance she setup a gmail filter on the TO address?

 

[Felecha]

a filter on a to? curious idea. I'll ask her

thanks

 

[sourceninja]

Just an fyi, the cc part of an email message is not the same as the recipient. You can see this easily by looking at the actual smtp commands. It looks like this
HELO (or EHLO) hostname
MAIL From: myaddress@mydomain.com
RCPT To: destination@somedomain.com
DATA
Cc: anotheremail@somedomain.com
Bcc: yetanother@something.com
Subject: some subject

This is the body of my email
.

So you can see they are sent differently by your mail client.

I am not sure how that helps, but your support rep was wrong.

 

[Felecha]

my understanding was that he was saying that once it is down at the level of being bundled up and going out as a stream of packets with headers and the protocol stuff, a cc would be indistinguishable from a to, as far as the sending and receiving servers. That is, an email sent out as a cc should not be handled differently at the receiving end, which is what he was able to help with.

Like if I mailed out invitations to a party, "to" one person and as copies to others. Once they were in envelopes the mail man would not know any difference, would not care

no?

 

[bruceb]

Have you checked to see IF you set an Incoming Filter for her originating Email Address on Your Account ? ?
Or is it being blocked at Your ISP on the Incoming side ? ? I don't think it is possible in Gmail to set a filter on Outbound Email (but I could be in error)

 

[Felecha]

I use Outlook Express, and I see no rules or blockings here at home. But they also do not show in the web client that Metrocast offers. They just dont get to Metrocast's pop server, far as I can tell

I just set up a gmail acct of my own and sent to myself, and it came in.

Actually, the extra bizarre thing is that my daughter's emails can get in to my wife's mailbox on metrocast.

Really, there has to be something wrong at her end, but what?