how bad am i screwed here(Open box)

[Lithium381]

about a month ( 38 days) i bought an external dvd drive for my laptop at best buy. i got the one "on special"....i never had a use for it until now.. i opened the box, and it's not even the same model, actually not even the same brand. no accessories, etc. on the box there is an orange sticker ...... i should have geussed open box, but it didn't cross my mind since the sales guy just said it was a special.(this is my first trip to BB in about a year)


what are my chances of positive corrective action by BB managment? how should i handle it?



clifs
bought dvd drive at Best Buy
waited a month
not the right product in the box
now what?

UPDATE:
=======================================
Brought it in, no questions asked, okay sir, here is your new item, have a nice day. Simple as that. Went in, exchanged it, walked out, no more than 10 minutes.(there was a line).
I'm pretty sure she just wanted to jump my bones......but i guess i'll never know.

 

[Papagayo]

If it works, then use it.
If it doesn't work, throw it away and learn from your mistakes.
Don't even bother going back to BestBuy..

 

[CraKaJaX]

I would have to go with "You're screwed."

 

[Anubis]

i hope you are flexable

 

[pontifex]

Originally posted by: Anubis
i hope you are flexable

and got some lube

 

[ryan256]

See if you can get the manufacturer to warranty the item. If not... forget it! BB is notorious for refusing to exchange defective items.

 

[Mojoed]

Good thing it wasn't an open box Samsung DLP!

 

[Injury]

Don't waste the gas or the phone call.

 

[mrizvi66]

Originally posted by: Mojoed
Good thing it wasn't an open box Samsung DLP!

LOOOOOOOOOL...

 

[vi edit]

Being that you waited over 5 weeks to actually look at it, I think you have high levels of screwdness.

 

[imported_Baloo]

I've returned open box items at Best Buy before, no problems at all.

Eidt, but only within a few days, not a month and a half.

 

[V00DOO]

Originally posted by: Mojoed
Good thing it wasn't an open box Samsung DLP!

I thought the story sounded farmiliar.

 

[FoBoT]

yeah, does it work?
if you have a working thing, then just use it

 

[compuwiz1]

It's a good idea to always ask if you can open the box, just to check contents before checkout, if you know what I mean.

 

[pulse8]

You're fucked.

 

[Captante]

My local BB here in Connecticut would be very likely to allow me an exchange, but based on the vast majority of customer reports you are very likely screwed ... I still suggest that you give it a try though.

 

[Lithium381]

Updated in OP

 

[Squisher]

Originally posted by: Lithium381
Brought it in, no questions asked, okay sir, here is your new item, have a nice day. Simple as that. Went in, exchanged it, walked out, no more than 10 minutes.(there was a line).
I'm pretty sure she just wanted to jump my bones......but i guess i'll never know.

Who woulda thought?

 

[Tiamat]

you lucky sob. which best buy is this? actually one with customer support! I'm amazed.