Hotmail Trouble, Help!!

[The Godfather]

A friend installed Daemon tools, which is a mounting program, and now his msn explorer, msn messenger, and hotmail account won't log in. His dad tries his account log in, and it works fine. Any suggestions he could try? Need help quick. Thanks.
PS: I have daemon tools as well and i have no errors.

 

[NikPreviousAcct]

first of all, I was going to say to post in the correct forum, but the mod moved it from OT to software faster than I could pump out the reply :shocked:

second of all, close the browser, clear cache, cookies, and reboot. You can get to internet options from the control panel once your browser is closed.

If he's not able to log in after rebooting, uninstall Daemon Tools and try the above process again.

Daemon Tools is notorious for being recompiled with viruses by 3rd party sites. Something to think about.

 

[theGlove]

tell him to type in his password correctly

 

[The Godfather]

he got mad at me. it turned out his dad can log into from his own pc. he says he can't log into anywhere from his own pc. not even gmail. he can log into his AIM and websites though, (like forums).. so this is strange. ideas?

 

[delroy]

tell him to type in his password correctly

sadly enough, that is probly the solution

 

[ABitTooSpicy]

Oppsie I posted this in the OT copy of this thread =)
.................
Hey GodFather... did you ever figure this issue out??

I'm having a similar issue where I cannot log into one hotmail account from any machine... and it's not an incorrect pass, it gives me a "The page cannot be displayed" Cannot find server error. But this only happens with one specific account... any and all other hotmail accounts that I have tried work fine.

I've tried Firefox and IE. And I've tried three different machines.

Any ideas?

 

[ABitTooSpicy]

I contacted support and I finally got a response from Hotmail support and here is what they said:

Hello Xxxxxx,

Thank you for writing to MSN Hotmail Technical Support.

My name is Edward and I am writing in response to your concern on not being able to access your Xxxxxxxx@hotmail.com account.

I sincerely apologize for any inconvenience this has caused you. The server that hosts your account has just undergone regular maintenance to ensure optimum performance. I have verified that the maintenance process has been completed and your account should now be accessible.

Please login to your account and let us know if you will be prompted with the same error. If you still encounter the problem, please reply to this message and we will be glad to investigate your concern further.

You are valuable at MSN and we look forward to providing you with consistent and effective service.

If there are things you wish to clarify or you have other concerns, please do not hesitate to write back anytime and we will be more than willing to extend our service.

Sincerely,

Edward Xxxxx.
MSN Hotmail Technical Support

I tried it and now the account works just fine.