Hotmail e-mail toolbar disappeared

[DaveU]

My Wife's PC running WinXP Pro recently upgraded to SP2
(not related to SP2 upgrade, was happening prior to that)
Her hotmail toolbar has disappeared, and It's driving her mad!
Expected to fix it, I googled the web for the solution,
and came across several other posts with the same problem...
Read below......
I figured if anyone can help it would be the the people from the
best forums on the web here at Anandtech =)
Thanks!

Hotmail e-mail toolbar disappeared

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My hotmail e-mail toolbar disapppeared even though rich text format is on.

There is a red x in the upper left hand corner where the toolbar would be.
If I click onto it , it says "cut text".

What will fix this?
My hotmail e-mail toolbar disapppeared even though rich text format is on.

There is a red x in the upper left hand corner where the toolbar would be.
If I click onto it , it says "cut text".

What will fix this?



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Has anyone found the fix for this? I'm having the same problem!


My hotmail e-mail toolbar disapppeared even though rich text format is on.

There is a red x in the upper left hand corner where the toolbar would be.
If I click onto it , it says "cut text".

What will fix this?

 

[kamper]

Can you be more specific? Is this the bar that appears in the top of the text box when you are composing a new message? To get that back click "Tools" (along the top, next to buttons like "save" and "cancel"). Then select "Rich-Text Editor ON". If that option doesn't appear it's probably because the browser won't support the necessary stuff it needs. For me it's not an option when using Firefox.

 

[DaveU]

Not sure how I can be any more specific, If your familiar with
hotmail, like the notes I posted say..

My hotmail e-mail toolbar disapppeared even though rich text format is on.
There is a boxed red x in the upper left hand corner where the toolbar would be.
If I click onto it , it says "cut text".

I think it might have something to do
with Java? Not sure tho...

Anyone help?
Thanks!

 

[DaveU]

stumper eh?

please, my life will be miserable if
I can't fix this for the little woman!

)

 

[kamper]

Not sure how I can be any more specific

Um, by telling us exactly what tool bar this is you're talking about. Is this the box that is right in the text box when you compose? Is this something that is outside of the page itself (like a browser plugin on one of the top panels)? No one can try to help you if you if they don't know what you are talking about.

Many of us are familiar with hotmail. Try posting step by step instructions to get to the situation where toolbar should show up, from logging in until where exactly where the tool bar is expected to be.

 

[DaveU]

ok, thanks for the help...
It would be the toolbar which is right below the
"subject" Line
and right above the message area
contains all the tools, smiley's ect...
that tool bar...
it's present on my machine,
but missing on my wife's.
there's just one of those
box outs with the red x like the previous posts explain

thanks again for the reply...

 

[kamper]

Ok, that's what I thought it was. Under the tools menu does she have the "Rich-Text Editor ON" option?

Also, what browser is she using? This will not work in firefox and maybe it won't in older versions of IE either.

 

[DaveU]

ok for those who may have been reading,
did some general house cleaning on
the temp files and temp inet folder.
dunno why, but that seems to have cured the problem
rich text available again....
thanks!

 

[gryphongeek]

Hello! I am having the exact same problem. The hotmail toolbar will not show up. When I attempt to press "Rich-Text Editor OFF", I get the pop-up screen which says "Changing the formatting.....will remove all current formatting....etc". So I click OK. However when the screen refreshes, the page loads with an error. When I click on this the pop-up screen states:

Line: 18
Char: 1
Error: 'g_state.bMode' is null or not an object
Code: 0
URL: http://by15fd.bay15.hotmail.msn.com/cgi-
bin/dasp/EN/rte___90801.asp

So then the page loads with a red X in the upper left hand corner where the toolbar should be. When I again click Tools, it still shows "Rich-Text Editor OFF".

I am using IE 6.0