I e-mailed customer service about the disappearing GoldBox, and this is the reply I got:
"Lastly, with regards to your inquiry about the Gold Box offer, from
time to time, we test both new and existing features on our web
site to determine which characteristics or services drive customer
purchases and satisfaction. We are continually fine-tuning our
presentation to provide our customers with the greatest value,
selection, and information for their online purchasing decisions.
During these test periods, certain aspects of our web site will
appear differently to randomly selected customers, or to the same
customer on different computers or browsers. Gold Box is one such
test.
We apologize for any inconvenience this may cause. Please be assured
that this test is only temporary. Also, I have passed your comments
along to the appropriate person in our company. We always value
customer feedback like yours as it helps us continue to improve the
service and selection we provide."
And then my GoldBox magically reappeared!
