Initial Question: Hi, I received this order as a gift: #ORDER_NUMBER#. Can this be returned for a Amazon giftcard? Thanks.
11:22 PM(GMT) CSR: Nice meeting you XXX! Im YYY and I'll be happy to assist you today!
11:25 PM(GMT) CSR: Yes, we can determine that through our online return center.
Do you want me to walk you through?
11:25 PM(GMT) ME: I already tried the online return center. But it gave an error and asked to contact customer service.
11:26 PM(GMT) ME: It says "We are unable to process your request. Please contact Customer Service for assistance. "
11:26 PM(GMT) CSR: I'm sorry to hear that. Unfortunately, when I checked the order I also not able to access the account where it was place to see our option and I don't have further details. In this case, you may need to contact the giver about this.
11:27 PM(GMT) ME: The order came with Amazon slip and this is he order number on it.
11:28 PM(GMT) ME: I cannot contact the gift giver. All I have is the packing slip. Are you telling even you cannot find this. This is an Amazon order BTW.
11:29 PM(GMT) CSR: I can verify it's coming from and unfortunately we can't access the order and I don't have further details about it. I'm sorry, do you have other concerns?
11:29 PM(GMT) ME: Yes, I cannot believe you are unable to help me. Is there any other info I can provide from the packing slip?
11:30 PM(GMT) CSR: Yeah, unfortunately I don't have further details please contact the giver.
11:30 PM(GMT) ME: Order was placed on Oct 3rd.
11:30 PM(GMT) CSR: I'm so sorry, but we can't offer any additional insight or action on this matter.
Is there anything else I can help you with?
11:30 PM(GMT) ME: Hmm, this is really bad service from Amazon. Never had this experience from Amazon.
11:31 PM(GMT) ME: I don't want the gift giver to know as I want this to be private.
11:31 PM(GMT) CSR: I understand. If there is nothing else, I will need to disconnect the chat.
Thank you very much for your time and patience. It certainly has been my pleasure to assist you today. Good bye for now. Take care!
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No idea why they want to me contact the gift giver? What info could the gift giver provide other than order number? Hmmmm. May be i'll try again later???
11:22 PM(GMT) CSR: Nice meeting you XXX! Im YYY and I'll be happy to assist you today!
11:25 PM(GMT) CSR: Yes, we can determine that through our online return center.
Do you want me to walk you through?
11:25 PM(GMT) ME: I already tried the online return center. But it gave an error and asked to contact customer service.
11:26 PM(GMT) ME: It says "We are unable to process your request. Please contact Customer Service for assistance. "
11:26 PM(GMT) CSR: I'm sorry to hear that. Unfortunately, when I checked the order I also not able to access the account where it was place to see our option and I don't have further details. In this case, you may need to contact the giver about this.
11:27 PM(GMT) ME: The order came with Amazon slip and this is he order number on it.
11:28 PM(GMT) ME: I cannot contact the gift giver. All I have is the packing slip. Are you telling even you cannot find this. This is an Amazon order BTW.
11:29 PM(GMT) CSR: I can verify it's coming from and unfortunately we can't access the order and I don't have further details about it. I'm sorry, do you have other concerns?
11:29 PM(GMT) ME: Yes, I cannot believe you are unable to help me. Is there any other info I can provide from the packing slip?
11:30 PM(GMT) CSR: Yeah, unfortunately I don't have further details please contact the giver.
11:30 PM(GMT) ME: Order was placed on Oct 3rd.
11:30 PM(GMT) CSR: I'm so sorry, but we can't offer any additional insight or action on this matter.
Is there anything else I can help you with?
11:30 PM(GMT) ME: Hmm, this is really bad service from Amazon. Never had this experience from Amazon.
11:31 PM(GMT) ME: I don't want the gift giver to know as I want this to be private.
11:31 PM(GMT) CSR: I understand. If there is nothing else, I will need to disconnect the chat.
Thank you very much for your time and patience. It certainly has been my pleasure to assist you today. Good bye for now. Take care!
=====
No idea why they want to me contact the gift giver? What info could the gift giver provide other than order number? Hmmmm. May be i'll try again later???
