I have an old XP computer. It gets done what I need, sort of. But this is about my sister 1,000 miles away. She had an old Dell notebook, Vista, quite expensive in its day, ($2K), but now not really useful. She never did too much more with it than hunt and peck typing, check Email and pay bills, but she found that useful. Trying to get the old Dell to work, along with a lot of other stressful things, has sort of discouraged her from doing anything with it, and she is the first to admit that she doesn't know beans about technical things.
She paid AT&T to hook up a wireless connection, had the guy come out. She dug up an Ipad, and she doesn't know that much about using it either, but she gets some stuff done. In order to enhance her computer experience and get her re-encouraged to using the computer at least as much as she used to, I bought and had sent out to her this brand new notebook from Best Buy:
HP 156 Laptop AMD E1Series 4GB Memory 500GB Hard Drive
I told her to call AT&T's customer service and they will tell her how to get on the internet. She's already on the internet with the Ipad. She called AT&T tech support and got a woman with a heavy foreign accent, which she couldn't follow. After much fruitless back and forth, the Tech Support was talking about support deals with cost extra money, so my sister ended the call. Her confidence in the whole thing is wearing thin, from her tone on the phone to me.
I told her to take it down to her local Best Buy and have them check it to see if there's anything wrong with the computer physically. Best Buy checked, said they don't have AT&T internet in the store, but their tests show that it's ready to network with just about anything.
I was wondering-I don't have Windows 8, I have XP, is there any tutorial I can look up how to get someone with Windows 8 onto the internet? Maybe with pics or preferably with a video? I think she will have more patience if I tell her over the phone than someone with a heavy foreign accent-incidentally,my sister was a nurse in a Chicago hospital, she's used to foreign accents, so the tech support person must have had a very heavy one for my sister not to understand.
I have already located a nearby library to her which gives lessons in keyboard usage and Windows, so she can get more out of the computer, but I want to get this thing hooked up for her so she'll follow through with those lessons.
Any advice would be appreciated.
She paid AT&T to hook up a wireless connection, had the guy come out. She dug up an Ipad, and she doesn't know that much about using it either, but she gets some stuff done. In order to enhance her computer experience and get her re-encouraged to using the computer at least as much as she used to, I bought and had sent out to her this brand new notebook from Best Buy:
HP 156 Laptop AMD E1Series 4GB Memory 500GB Hard Drive
I told her to call AT&T's customer service and they will tell her how to get on the internet. She's already on the internet with the Ipad. She called AT&T tech support and got a woman with a heavy foreign accent, which she couldn't follow. After much fruitless back and forth, the Tech Support was talking about support deals with cost extra money, so my sister ended the call. Her confidence in the whole thing is wearing thin, from her tone on the phone to me.
I told her to take it down to her local Best Buy and have them check it to see if there's anything wrong with the computer physically. Best Buy checked, said they don't have AT&T internet in the store, but their tests show that it's ready to network with just about anything.
I was wondering-I don't have Windows 8, I have XP, is there any tutorial I can look up how to get someone with Windows 8 onto the internet? Maybe with pics or preferably with a video? I think she will have more patience if I tell her over the phone than someone with a heavy foreign accent-incidentally,my sister was a nurse in a Chicago hospital, she's used to foreign accents, so the tech support person must have had a very heavy one for my sister not to understand.
I have already located a nearby library to her which gives lessons in keyboard usage and Windows, so she can get more out of the computer, but I want to get this thing hooked up for her so she'll follow through with those lessons.
Any advice would be appreciated.
