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@home user in canada?

A

ALstonLoong

Golden Member
hi guys,
Is there any @home user in canada in this forum? I wanna know is it truth that @home going to charge us for additional download if we exceed the limit of 5 gigs. Normally they wont charge you for that....anyone can provide me any info on this thanks.

alston
 
I use the COGECO@Home service which technically is operated by Cogeco themselves. But anyway...

AFAIK they will send mail to your default email account once you start getting near the 5gb down/1gb up limit and if you don't stop then I don't know what happens.
 
emm...yah i received a couple of mail from them.... but until right now i still havent got the bill for over used .... that means they didnt charge me for over the download limit. Recently i heard one of my friend said videon is going to enforce charging those over limit account ... So i need to find out is it truth or not....i like @home alots... bettter speed and customer services.

alston
 
I have @home and live in Canada, provided by Cogeco. My friend just had the wave techs come to his house and install his modem and what not and then they told him if he downloads or maybe it was uploads (not Sure)over 5 gigs he will be charged. But i go over this limit usually every month and havnt seen an extra cent charged?
 
I'm an @HOME user in Toronto...using the Shaw/Rogers provider. I'm not aware about this limit (I haven't exceeded it though).
 
i was not told of any such limits when i got my @home, i just checked out the user service agreement and dont see such a thing either. im in BC with shaw cable...im going to call and find out about this though.
 
I use Shaw@home in Edmonton, Alberta, Canada and there are NO upload and download limits.

My friend who also lives on the West side in Edmonton uses Videon Cable and he is restricted to 10 megs of download and 1 meg of upload. His download and upload speeds are 2 to 3 times faster than Shaw@home cable, but it sucks that he has to pay $$$ if he goes over his 10/1 limit.
 
emm.... for those guys in BC sure there is no limit on the cable. Some province have a limit on the cable some dont. Well...i think i am going to call the customer support to ask about the enforce of paying for the over limit download. What i heard is videon is going to enforce their customers to pay for the over limit download starting on JAN....well guys i am going to find it out.thanks for the info

alston
 
I'm a Shaw@home user on the west coast. In my signup agreement there was an up/down cap listed as one of the terms of service, i can't remember what it was but it was in the 5-10gig down range and 1-3 up per month. However from personal experience i can say that this limit (at least here) is completely irrelevant. I've transefered over 30gigs up in less than a week and i've transfered just as much down in a month. Even when i was having problems with my reception(probably due to the amount of bandwidth i was using)and had to have a service guy come buy and fiddle with my cable modem, no one from shaw@home ever contacted me and told me to cease and desist. So if you're on the west coast and use shaw@home i doubt you have anything to worry about. Plus even if they do contact you and ask you to stop, it will usually be in the form of a warning.
 
How do you get them to come by and check your modem and stuff? whenevr i have a speed problem the customer service person just tells me to hold the reset button for a few seconds
 
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