"Hilton to Let You Use Your Smartphone as Your Room Key"

Silviaki

Junior Member
Jul 28, 2014
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yahoo says that:
https://www.yahoo.com/tech/hilton-to-let-you-use-your-smartphone-as-your-room-key-93211910744.html

Add “hotel keycards” to the list of technologies the smartphone looks poised to kill.

Hilton has announced that by next year, guests will be able to use their smartphones, rather than the traditional plastic cards, as their room keys. The technology, which will work with Android and iOS devices, will be available to customers with Hilton “HHonors” accounts and will eventually let the guest skip the hotel front desk entirely, as check-in, check-out, and the room key process will all move to the phone.

The move calls for Hilton hotels around the world to equip their rooms with the special smartphone key technology. Hilton is keeping mum on how the smartphone-based key services will work, but Hilton CEO Christopher J. Nassetta said the company “is developing proprietary technology that is safe and reliable for our guests to use and cost-effective for our hotels to install.”

Naturally, using your smartphone as your room key raises some security concerns. According to Roel Schouwenberg, principal security researcher at Kaspersky Lab, how safe such a system will be depends largely on how it’s implemented.

“You’ll be effectively storing your room key on a device that’s increasingly under attack,” Schouwenberg said.

“Developments like these further increase the value attackers see in going after smartphones. Given the physical security implications, I’d caution against being an early adopter of these types of systems.”

There’s also the practical concern: What if your smartphone dies?

We’ve reached out to Hilton for comment regarding these issues and are awaiting a response.

In addition to letting customers use their smartphones to unlock their rooms, Hilton is also launching an initiative that will let you not only check in at your hotel from your mobile phone, but choose which room you’d like to stay in as well. The concept is fairly similar to how airlines allow you to check in for your flight from your smartphone, so it’s not exactly an untested idea.

According to Hilton, Hilton HHonors members will be able to check in at 6 a.m. the day before their stay from their smartphone. They can then choose which room they’d like to stay in based on a list of available rooms, complete with photos — perfect for making sure your room with a view isn’t just a view of a brick wall.
Once the hotel chain rolls out both mobile check-ins and the smartphone key technology, guests will be able to simply walk into their hotel and up to their rooms without having to stop at the front desk. Now if only there was a smartphone app that could help us steal those mini-shampoos.
 

openwheel

Platinum Member
Apr 30, 2012
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As a Hilton Honors Diamond member. I say no thank you. I will not be an early adopter. Unless I get to choose my own complimentary upgrades.
 

Ravynmagi

Diamond Member
Jun 16, 2007
3,102
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To me this sounds awesome. I would be all over that. Book my room online, get my key on my phone, skip the check-in process and go straight to my room. Screw talking to humans, they suck!

I imagine if there is a problem, you could easily go to the front desk, check-in the old fashion way and get a keycard.

As for security. I'm pretty comfortable with the security of iOS and Android (assuming you are not rooting and installing stuff from untrusted sources). And we already know the current keycard system can be hacked too. Chances of someone hacking my phone or even the door system on my room and entering my room seem incredibly slim, so not something I'd worry about.
 

VVV

Member
Feb 24, 2010
55
2
71
To me this sounds awesome. I would be all over that. Book my room online, get my key on my phone, skip the check-in process and go straight to my room. Screw talking to humans, they suck!

I imagine if there is a problem, you could easily go to the front desk, check-in the old fashion way and get a keycard.

As for security. I'm pretty comfortable with the security of iOS and Android (assuming you are not rooting and installing stuff from untrusted sources). And we already know the current keycard system can be hacked too. Chances of someone hacking my phone or even the door system on my room and entering my room seem incredibly slim, so not something I'd worry about.

This. The next few years will be an explosion of business, services through your phone. The smart phone will become THE device. The web already switched its focus to smart phone, business starts to follow but we're seeing only the tip of the iceberg.
 

lothar

Diamond Member
Jan 5, 2000
6,674
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So how will this work if you're sharing a room with people?
Will they all get their own room key on their phones as well? or would they require a key card? What if one of the people doesn't have a smartphone?
 

Ravynmagi

Diamond Member
Jun 16, 2007
3,102
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Sounds like the system isn't finished, so we don't have details. But it seems like they could allow you to share your key with other family members or guests you are sharing the room with.

And this definitely can't replace the need for keycards, there will still be people that need to check in and get the key cards.
 

lothar

Diamond Member
Jan 5, 2000
6,674
7
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Then obviously they would get a regular room key...
So it won't really be any faster then...
For them to get a room key, they would probably need the person that made the reservation under their name to also be at the front desk. At least I would hope no hotel I stay at would let any random person that knows my name and room number request a keycard on their own without me being present or delegating such during the initial room reservation.
How much extra time does it take to get 1 keycard vs. getting 4 keycards?
Now they can make it so you can do both(keycard and smartphone) depending on which is more convenient that will be nice.

They need to implement this completely for both check-in and check-out, and not do some half-arsed approach.
I didn't see anything about "check-outs" been discussed in the cited article. The moment you have to go to the front desk for anything at all, that defeats the entire purpose because you won't have saved anytime at all vs choosing not to get the keycards. If you're going to have to go to the front desk for anything at all, might as well get the keycard while you're at it.


As a general rule, I'm okay with them doing this. It doesn't mean automatically that I will use it, however until I know all the details.

It's a bit like grocery/Bigbox store "self checkout" lines. Yes, it may be a "tiny" bit faster; but that saves the company more money in the long run than it actually helps me in reality. Now someone can say..."Screw cashiers/humans, I can ring up my own stuff with my own bare manly hands so nyah!", while I keep enjoying the luxury of the cashier bagging my own groceries and putting it back into my cart.

*The word "tiny" above is in italics because I've tried those "self-checkout" lanes several times and it's not much faster(if it even is at all) than having a cashier do it. Either people getting ahead of you to use them don't know how to use the machines and take their time, or the computer software of those "self checkout" lines are too slow, treats one like they're an 80 year old to explain every single step, or both.
 

openwheel

Platinum Member
Apr 30, 2012
2,044
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Too many unknowns and kinks to work out. I think this would work for none-elite guests that does not require room upgrades, water, special amenities.

What about the warm cookie? Free Vitamin Water? Chance to charm the front desk lady to get the corner suite upgrade?


Checking out is easy with or without this system. Just drop the keys in the express check out box, e-check out on the TV, or simply call front desk after you flag the tax.
 
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openwheel

Platinum Member
Apr 30, 2012
2,044
17
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All I have to say is this:

If by implementing this system, I get less service at the front desk, then I will switch to Marriott or Hyatt. I use Hilton strictly in order to pool all my points for yearly vacations, but they devalue points too fast. I also find Marriott to have better locations most of the time.
 
Feb 19, 2001
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So how will this work if you're sharing a room with people?
Will they all get their own room key on their phones as well? or would they require a key card? What if one of the people doesn't have a smartphone?
I'd imagine the system would be backwards compatible. Just like the electronic house locks for smartphones also have a key hole.
 

Sattern

Senior member
Jul 20, 2014
330
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Skylercompany.com
"Oops, my kid deleted the app on my smartphone" hehe...

In reality, this is something new, even though it won't be adopted for a couple years by other hotels, it's something the world is going towards.

Most games have mobile apps that you must access before you log in, it's about time offline services have these types of functionality.

Airports already have this in place and so do movie theaters and most stores.

We are moving towards the technological era, I can't wait until we advance with something better than a phone or computer.