Helpdesk vs. Support

Rudee

Lifer
Apr 23, 2000
11,218
2
76
The names are often interchanged, thus they are most often the same. I don't understand your question.
 

mzkhadir

Diamond Member
Mar 6, 2003
9,509
1
76
Help Desk is level 1 and on phone support.

Support can be help desk, desktop 2.

desktop support is hands on support, repairing printers, reimaging pc and laptops.
 

Papagayo

Platinum Member
Jul 28, 2003
2,302
22
81
Our Help Desk is India..
Desktop Support is someone local.

Desktop Support > Help Desk