Help with wireless key/mouse problems

[jfelano]

I've emailed logitech support but they have not responded.

I bought a MK520 wireless mouse/key combo, my first wireless key/mouse and I am less than happy about it.

It came with brand new Duracell's and 95% of the time the mouse/keyboard works fine.

However, occasionally it is nearly unusable. The mouse cursor will glitch, freeze, stop and go, or move at the last second when I go to click something. Keyboard sometimes lags and I can type an entire sentence before anything starts showing on the screen, then usually the first or second characters I typed aren't even there, never registered. Sometimes I'll type a word and it's 10-20 seconds before the word actually types on the screen.

I cannot work like this, I either need to return it or fix it. Is this typical of these wireless mouse/keyboards? I mean if it is I'll just buy a wired set, but my desire was to eliminated some wires from the spaghetti mess behind my desk.

The tower is only 3ft or less from the mouse/keyboard. Any help would be appreciated.

 

[boomerang]

I would put hardwired devices in place to confirm it's truly a problem with the wireless devices before condemning them.

I say that because I often get lag just like you described when opening a browser to multiple tabs. This laptop has plenty of ram but the processor is wimpy and I've always chalked it up to that.

 

[RLGL]

I have found that keeping metallic objects in very ( glasses with metal frames ) close proximity to the mouse will affect its stability, however the kb is not affected. Try moving the receiver to a different port.

 

[Billb2]

You could try a different version of the SetPoint driver/software. Maybe newer (if you're not already using the newest) or older.

 

[jfelano]

I guess I should have mentioned this is a brand new set with the latest drivers on Windows 10 and the mouse/keyboard I had plugged in before had no such issues.

 

[jfelano]

I would put hardwired devices in place to confirm it's truly a problem with the wireless devices before condemning them.

I say that because I often get lag just like you described when opening a browser to multiple tabs. This laptop has plenty of ram but the processor is wimpy and I've always chalked it up to that.

It's a wimpy processor (Athlon 5350 quad core overclocked to 2.46) but this is more than lag, I mean when I type a sentence, sometimes it's 20 seconds before anything shows up on the screen and then there are characters missing so I have to retype it. Although most of the time like right now, it works perfectly. I've had this computer for 6 months and never had any such problems with a wired key/mouse.

 

[Billb2]

Try an older driver. I've had trouble with Logitech wired mice, lag, and newer drivers. Older driver fixed it.

 

[Ketchup]

Even try removing the Logitech software. But interference is my top guess.

Also, you mentioned that the tower is 3 feet or less from the mouse/keyboard, but where on the tower is the receiver? If it is plugged into a USB port on the back, try one or the front. If it's plugged into a port from a third-party chip (VIA, for example), try one from the AMD chip.

 

[jfelano]

Yesterday tech support had me download pairing software, I ran it but it would fail every time, even though they both appear to be paired already under "advanced".

So Today after they advised me to return it, I decided to run it again and this time unpair each of them and then run the pairing software. This froze my computer twice, couldn't even cntrl/alt/del out, had to restart the computer both times. Then when it rebooted I had no mouse or keyboard. So I turned off mouse/keyboard, moved receiver to a different usb port (front this time) and rebooted the computer. When the computer booted I turned on the mouse then the keyboard, still nothing. Rebooted again with the mouse/keyboard on. Still no mouse keyboard upon boot.
I Was unable to ever get either of them to work again. I am now using my old wired keyboard and mouse and returning this one.

Is this typical with them, I mean should I try another model? Maybe a Microsoft?

Do you think this is a problem with my computer?

 

[jfelano]

Ok so I sent it back and ordered a microsoft key/mouse combo. I'll let you guys know what happens if any one cares.