Help with watching Amazon Prime in HD on PC

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Schfifty Five

Lifer
Oct 20, 2005
10,978
44
91
Hey all, not sure if this is the right forum to put this in, but...

I can't seem to watch HD content from Amazon Prime. It says I don't have a compatible HDCP setup.

I'm running Win 7, with an HP w2007 20" LCD connected via DVI to a ATI Radeon HD 5850 video card.

The resolution for my monitor is 1680x1050, so I know it can't do 1080p, however, should I be able to watch 720p at least?

Is there a reason why my set up is not HDCP? Any help is appreciated it.

Thanks!
 
EliteRetard

EliteRetard

Diamond Member
Mar 6, 2006
6,490
1,021
136
Problem is DVI, only way to get around it AFAIK is analog (VGA). That or buy all new devices with HDCP. I have the same problem (w/ DVI), but I have a CRT so it doesn't really matter.
 
9

96Firebird

Diamond Member
Nov 8, 2010
5,734
327
126
EliteRetard said:
Problem is DVI, only way to get around it AFAIK is analog (VGA). That or buy all new devices with HDCP. I have the same problem (w/ DVI), but I have a CRT so it doesn't really matter.
Click to expand...

I'm not so sure about that.

The W2007 has HDCP-compliant DVI input:

Supports High-bandwidth Digital Content Protection (HDCP) to prevent transmission of non-encrypted high definition content
Click to expand...

Source

The 5850 has HDCP-compliant DVI output:

Integrated dual-link DVI output with HDCP
Click to expand...

Source (under the "Specs" tab)

As far as I know, all DVI cables support HDCP. I don't think hardware is the problem...

Edit - Also, try disabling Silverlight.
 
Last edited:
EliteRetard

EliteRetard

Diamond Member
Mar 6, 2006
6,490
1,021
136
I'll admit to being wrong...last I checked DVI was not HDCP compliant and I've never gotten DVI to pass HDCP.

I do wonder if there is incompatibility between HDCP versions, and possibly in the cable (since there are various DVI cables)?
 
S

Schfifty Five

Lifer
Oct 20, 2005
10,978
44
91
96Firebird said:
I'm not so sure about that.

The W2007 has HDCP-compliant DVI input:



Source

The 5850 has HDCP-compliant DVI output:



Source (under the "Specs" tab)

As far as I know, all DVI cables support HDCP. I don't think hardware is the problem...

Edit - Also, try disabling Silverlight.
Click to expand...

Yeah I read up on both hardware devices that they support and are HDCP compatible.

Amazon's website states that you may not get HD quality if you run Win PC and DVI, so maybe that's it. However, that just seems odd that the monitor and vid card say HDCP compliant, yet it doesn't work for Amazon.

I will try disabling silverlight.
 
9

96Firebird

Diamond Member
Nov 8, 2010
5,734
327
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I have no problems streaming HD content on Amazon Prime with my monitor hooked up via DVI. My Silverlight automatically updates, and I tried with Internet Explorer. Also running Win7 x64.

A little off-topic, but I didn't know they started allowing HD streaming on the PC... Ever since I got my Fire Stick, I guess I've never really tried.
 
S

Schfifty Five

Lifer
Oct 20, 2005
10,978
44
91
So I tried disabling silverlight and only used adobe...same problem.

Something I did notice was that some content I am able to view HD (the HD box turns blue). Band of Brothers allows me to watch it in HD.

But when I was watching "I, Frankenstein", the HD icon was grayed out and when I hovered over it, it says my display is not HDCP compatible.

It very well could be the DVI cable...I guess I can try using analog/VGA, but will have to dig around for a cable.
 
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smitbret

Diamond Member
Jul 27, 2006
3,382
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Do you have a 2nd monitor connected?

I have an Acer monitor that is connected via DVI and an older Dell monitor that I connect via VGA. If I unplug the VGA cable to the Dell monitor then I can play Amazon Movies in HD. If I plug VGA back in then HD is disabled, it doesn't matter if the monitor is on or off.

TV shows aren't restricted the same way movies are. That's why you can watch Band of Brothers.
 
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S

Schfifty Five

Lifer
Oct 20, 2005
10,978
44
91
Hm, ok think I figured out my problem. I googled and found a discussion thread on amazon's website and someone mentioned that he unplugged one of his monitors (he was dual screening).

i did the same and boom, I can now watch HD on my one monitor. My second monitor may not be HDCP compatible (2005 sony 1280x1024 monitor), so that may have been the cause.

Seems silly that it can't detect one monitor being HDCP compatible.
 
S

Schfifty Five

Lifer
Oct 20, 2005
10,978
44
91
smitbret said:
Do you have a 2nd monitor connected?

I have an Acer monitor that is connected via DVI and an older Dell monitor that I connect via VGA. If I unplug the VGA cable to the Dell monitor then I can play Amazon Movies in HD. If I plug VGA back in then HD is disabled, it doesn't matter if the monitor is on or off.

TV shows aren't restricted the same way movies are. That's why you can watch Band of Brothers.
Click to expand...

:thumbsup:

Just found that out via google search, but thanks for the response! Confirms the issue for me.
 
9

96Firebird

Diamond Member
Nov 8, 2010
5,734
327
126
Can't have you dragging that HDCP content over onto the non-HDCP display!

Glad you got it figured out. :thumbsup:
 
I

imaheadcase

Diamond Member
May 9, 2005
3,850
7
76
EliteRetard said:
Problem is DVI, only way to get around it AFAIK is analog (VGA). That or buy all new devices with HDCP. I have the same problem (w/ DVI), but I have a CRT so it doesn't really matter.
Click to expand...

None of that matters to digital stream over internet. Its simple a HD stream of a HD copy.
I've streamed HD on DVI TV from amazon, tablet, wifi, etc. All it matters is if internet can handle the stream, and you have correct rez device.
 
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